Hey, I'm kind of at a loss for what's going on and would appreciate some help. I've not been logging on much at all so I'm not in a big-big rush...but I would like to understand what I'm not catching as soon as possible so I'll know whether or not I need to make some more [annoying] phone calls to get it resolved. Basically, just recently I had to reinstall my OS as I had another virus attack, apparently. I ended up doing it myself as I didn't want to wait another day to hear from Dell so we had another [ridiculously] long chat the day after about whether I'd done everything okay, as I'm sadly not a super smart computer nerd. Anyway, I brought up the fact that SL would not load up - that it would crash soon after I'd try to start it - and, well, after more than 4 hours, I was finally told that everything about my system seemed fine. That is wasn't a problem on their end. I guess all that had needed doing was my graphics card needed updating, I think, but that supposedly wasn't part of the problem. I have tried the 'official' SL viewer, the BETA, and have just tried Firestorm. None work. When I try to run the program, it starts loading up, but then just as quickly poofs, and I just cannot figure out why. Can someone please give me some suggestions? I had thought it might have to do with my security program(s) blocking it? They told me it wasn't this, either. I would just like an idea, because as well as this happening for the first time, I'm no longer able to play games on FB, and hadn't had that problem before this whole reinstall thing. It just makes me wonder if they're related in some way. =) Thanks in advance for your time. Edit: ...I don't understand how someone can actually have their question answered if you cannot even reply to responses. @Cinn, hey, thanks a lot. I tried all of those things and am still having both issues. I got all excited because I realised that I actually hadn't installed Quicktime on here yet after the OS reinstall - had thought that could be the culprit - but, no. It's all just the same. Really plain confused. --- @Cinn, LOL, I've not done this whole forums thing for a good while, so I guess I'm a little behind as far as how it all works. Hadn't realised I'd get so much help. =) But um, yeah, the Facebook games are still not working, either. @Ansariel, I've created the log - just need to do the sending bit. Appreciate the idea! @Innula, hiya. I did the OS and driver reinstall myself, but had Dell do the remote assistance thing where they take control of your laptop. They checked to be sure everything was there and updated. Ended up updating the graphics driver for me, I think. Might go through all of them again to make sure they're all up to date. OS is Windows 7, though. @Peggy =( I actually wanted to do the Factory Re-install or whatnot, but was told that I could not. The option was no longer available, because of the 'virus'. Now that I think about it, it's quite possible that I've ruined my laptop again as this is not the first time I've been 'attacked' and no longer had that option. Ironically, I think my hardware guarantee is about to run out. Perhaps the tech realised this and was just wanting to fob it off as being a problem with SL and not my laptop to waste time. The tech had me wipe the drives. I'm pretty sure of this, as I spent a whole day backing up all of my files and such onto an external drive. Thanks for the help!