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Magnet Homewood

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Everything posted by Magnet Homewood

  1. I agree, there must be some kind of system in place to check whether a merchant is still active. Sometimes I have seen something on the marketplace and wanted to know more, so I contacted the merchant selling it in-world to find out. Some of these IMs have gone unanswered, although the listing is there forever. I really don't think making a merchant log into SL, let's say every 3 months or so, hell, make it every 6 months, would be a problem, and it would clear the marketplace of listing that simply are not backed by merchant support.
  2. Seems to have happened again today, all morning for me.
  3. There is no need to think, I know for a fact that one merchant sent out a notecard with the offer of a 50% refund for a 5-star rating and good review. If one has done it, then surely more have too, and I am not going to rule out that on a bad-mood day, I might even do the same (but let's hope for now I don;t stoop so low).
  4. I had to laugh the other day - I was going to point out that this thread of mine wasn't because I had any bad ratings because of failed delivery - I had never had one, but it did seem unfair to see other merchants getting bad reviews for it, which customers seemed not to update for some time ... but I didn't notice that I had received one myself, from about 2 weeks ago! Because this item had already got a few reviews and 5 star ratings, I never noticed a 4 star rating that came with a review that said the customer really wanted the item, but never got it. The effect was that the average rating went from 5 stars to 4.5 stars, a small difference, so I overlooked it. I contacted the buyer, apologized for the late late delivery and explained that merchants don't get a notification, so it's better to contact them in-world, and she kindly updated her rating. My point in this thread is, bad ratings for failed deliveries happen. If other customers see these kinds of reviews, they will probably assume that this is the best way to solve a failed delivery, so if we attach the kind of comments in the OP, then hopefully they will see that it is not the best way, and could even go unnoticed.
  5. No, it doesnt work like that for me, I know for a fact that sometimes I will be offline and not get a notification, but my magic box will email to say its delivered. Sometimes the sale email comes, maybe an hour later, sometimes it never comes - but I havent given any attention as to why and when those sometimes happen.
  6. Yeah, merchants should be on the lookout, but some may not know that LL will remove if this happens. It's also about raising awareness among customers - if they are browsing reviews and ratings, and they happen to see my comment, they may learn something and try to solve the failed delivery a different way.
  7. I have decided to step up and try to do something when I see a 1 star rating for an item that simply did not get delivered. You have all probably seen these kinds of customer comments, and maybe even recieved some yourselves, they go something like this: "Although the SL invoice shows the item has been delivered, I have not received it as yet. Could you please check?" and come with a lovely gift of a 1 star rating, just to kick the merchant into doing something about it. However, I have noticed a lot of these ratings simply do not get revised even if a considerable amount of time has passed - so who knows whether the merchant has or has not addressed the issue, and redelivered? I realize that some of these ratings may be justified, in that the merchant may have disappeared from SL, or just not care about marketplace problems, but since we do not get any notification of any ratings given at all, and the customers who leave these ratings don't seem to revise them once they recieve the item, I decided to add my own comments to these reviews, in order to raise awareness of the situation we face as merchants. Here is an example of what I write, this one in response to the above review.- it was a week after the review had been posted, enough time I would say for the merchant to be contacted in-world and redeliver: "Has the merchant checked for you, and has it now been delivered? If so, why not amend the 1 star rating, as it seems a little unfair to be giving 1 star to an item that you claim hasnt even been delivered yet. I am a merchant myself, and sometimes I wait up to a few hours for money from a sale to reach me, but I never claim that the customer didn't pay me, only that this system does not work as it should sometimes. Please don't penalize the merchant over a system that fails a little too often and that we don't have any contol over. Also, please be aware that we, as merchants, do not get any kind of notification about any ratings given, or any reviews left, so it would be better to contact the merchant in SL itself to resolve any problems." Am I crazy, or will this go some way to help raising awareness that when something goes wrong in the system, it's rarely the merchant who is to blame? 
  8. It's happened to me today, the marketplace transaction history says the item was not delivered, and I was not paid, but my magic box emailed me to say it's delivered. Apart from that over the past couple of days I have had a couple of 'user exceptions', which have caused failed deliveries, when over the 2 or 3 years I have been a merchant, I can say 99.9% of deliveries have been fine.
  9. I can log into my dashboard, and these forums, but not the marketplace. It shows the home page, I click 'log in', I input my details, and it goes back to the home page, without logging me in. If this is the case for everybody, I guess sales are going to be interesting today ...
  10. Hello everybody, I havent been to this new format forum for quite some time now, but here i am because I only found out about the ability for merchants to sort the way they wanted today! It seems like a great idea, I noticed my relevance was borked recently but I didnt know why. hope to see it worked again soon.
  11. DId you think you would get away with no wikipedia definition? Here it is! http://en.wikipedia.org/wiki/Spring_break Seems to be a holiday just for those still in education. How about a promotion based around a work holiday too, like International Worker's Day? http://en.wikipedia.org/wiki/International_Workers%27_Day Seems to cover more countries too, and includes those residents who actually earn money so they can spend it in SL ... as in, the paying customers! (lol)
  12. My suggestion about how to publish the list of 'adult' words that are used in filtering: Copy and paste the list into a notecard, put it into a prim, and sell it on the Marketplace for $0L, in the adult section That way, the list is not published on any website owned by LL, and to get it a person needs to be age verified! Yes, yes, I know I am a genius ...
  13. Bottom! She said bottom! That's at least a Moderate word, if not adult! Ahahah, see how silly this all is?
  14. I had a couple of logins fail, but I have just managed to get in-world, so try again guys.
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