Brooke,
What I am missing in this process of implementing this new change that effects so many merchants, is the communication with us about it, before the plan is rolled out. You have announced it in the office hours, but there was not much room to stand still at the subject or have a discussion about it. Not that it would have made much difference, because after all your plans were there already the only thing that was left for you to do was force them on us. And that happened two days later.
I don't want to blame you personal for this, it's the system you are working in, it's the Linden Labs mentality, but it causes many frustrations for merchants, over and over again. We feel like you don't care for our interest, we feel threaded like lab rats on whom you can experiment whatever you like. And we have been asking so many times: talk to us, get us involved in your plans, let us help you. But is looks like we are shouting to windmills.
But I still have hope, Brooke, that you are willing to work with us. And that is why I ask, for the next big change 'delivery from inventories in stead of magic boxes', can we start talking about this soon? Tell us what you have in mind, on how this shall be done. Let us react and tell what possible problems we see from our point of view. There are all kind of tools you can use to get feedback from us, discussions on the forum, but also polls or surveys. But do it before your team has made up their mind on how it must be done codewise. Use our knowledge and experience to make it in the end work better for all parties.