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Dakota Linden

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Everything posted by Dakota Linden

  1. Greetings, ALL! We are aware that many users are having their items unlisted for having banned text in their product triggering on the word "kinder" under the German Language options and Kristin, a kind and competent supervisor, has been alerted to the issue. Please be patient while the issue is investigated! Thank you!
  2. Greetings, All! The "listed" order will change based on the Sort options. Due to the limitations of the code for the Marketplace, it is not currently possible to have separate "Departments" under a single store. So a seller could not group all of their clothing into a 'Clothing Department" regardless of what categories their listings are in. At this time, the only real way to group content is by using a sub "brand" name for each offering group. For instance, if you have a main Brand for your business you could then create and use a sub-brand and then list ONLY those items for that brand with that name. If I were a creator/merchant and say I had a Brand Name for my business as 'Dakota's Offerings', I could create/use something like 'Dakota's Fashion Faux Pas' as a "brand" for all of the clothing I was selling. When I created product listings for the clothing, I would use the 'Fashion Faux Pas' name in each listing so that the item listing names would be 'Fashion Faux Pas - Black Mens Jeans', 'Fashion Faux Pas - Womens Blue Jeans', etc. Any user who visits your Marketplace Store Front could then click on the "Search this store" tab and do a Keyword Search just of your store and enter the 'Fashion Faux Pas' brand as the search term and every item in your store that has that name or keywords will be shown in the search return. The store visitor can then Sort that search return to see Newest to Oldest, Lowest or Highest price, etc, and/or they could just click on the Category options on the left to see only those items in a specific category. Any visitor who goes to your Marketplace Store can opt to sort all of your listings by Name A - Z or Name Z - A and all listings will show alphabetically, so if you have separate brand names for your grouped offerings (furniture, clothing, etc., and you use the Brand Name as the start of the Item Listing Name), then all your item listings will be grouped together by brand. Merchants can also drop a 'Tip' at the bottom of their listings letting others know how to search for those types of items in their own store, as well. Something like "To see all of my Awesome Clothing click on the 'Search this store' link at the top of the page and enter "Awesome Clothing" (without the quotes) in the Keywords field then click the Search button." Related Items are great for linking truly related items, but the offerings are limited to 8 other products. If you sell Mens Jeans in the same style, but multiple colors, the Related Items are a fantastic way of pointing users to the other colors. A listing for a pair of Totally Cool Mens Blue Jeans should have links to the same style of jeans in Green, Orange, Red, Purple, Black, etc., in the Related Items section. This way if someone finds your Blue Jeans listing on its own they have fast links to the other colors without having to search your store for the same item in a different color. Related Items is also a perfect way to link together outfit parts. If you are selling an outfit that consists of Tops, Pants, Shoes, etc. You can create 1 listing for the full outfit then offer the ability to buy only the individual items themselves, so the Outfit listing could then have Related Items for links to the Top, Pants, Shoes, etc., and each of the listings for the individual items should then use the Related Items to link back to the listings for the Full Outfit and the other parts of the outfit. This is also a great resource if a merchant sells things like an outfit but also sells the hair the model in the outfit image is wearing. The listing for the Outfit could then also have a Related Items link to the listing where the user can buy the hair in the image. It is not possible to use the Related Items to link to other sellers Item Listings, so there are limitations in that you can only link to items you personally sell in your own store. Cheers, all!
  3. Greetings! If a customer posts a review asking for features or updates or versions that work with other avatars, etc., as long as the Item Description provides information on what IS included, then Claireschen Hesten is correct, the review should be flagged as Off Topic - Issue already noted in Item Description. For example, if a shirt is advertised for Classic Avatars and a buyer leaves a review asking for a version of the shirt for Mesh avatars, then the review would be off topic since the listing clearly states the item is for Classic and not Mesh avatars.
  4. Hi! I honestly haven't a clue which team is responsible for the default avatars that are offered in the viewer. 😄 All I know is that they were "created by a Linden", which doesn't help LOL You might try submitting a Jira Ticket asking for an update to the avatars and providing a suggestion. Perhaps the ticket will get routed to the correct team and they will then have your request in the system.
  5. Since this thread has gone off topic, it has been locked. Have a great week, all!
  6. And we are done. Ladies and Gentlemen this is now the 3rd thread started on this issue. While we appreciate that everyone has very passionate opinions, the golden rule is probably best followed: never discuss politics and religion in mixed company. This thread is now locked. I would strongly suggest that no additional threads be created on this, or related, topics. Thank you!
  7. Hi all! Sorry for the delay. You can right click on the user and choose the option to Report Abuse from the menu. This will open up the Abuse Report UI Window and grab a screenshot and the exact location of where the Abuse happened. You should then be able to move that AR UI window to the side and work on kick/banning them from your parcel/region. After you have kick/banned them, you can move the Abuse Report UI Window back to your main view and continue filling out the information on what happened for the Governance Team. When you are done, submit the report. This should allow you to immediately grab the information and a screenshot of the offending user/avatar for the report and also allow you to address the immediate issue of getting them off your land before finalizing the AR and submitting the report.
  8. Hi! It isn't permitted. If a seller chooses Copy, Modify, Transfer and the item received is No Transfer, then the Permissions are wrong and the listing should be reported using the Flag tool. For example, if you purchase a shirt (single item) and the seller put Copy, Modify, Transfer as the Permissions and the shirt is received in world and it is Copy, Modify, No Transfer, then the listed permissions are wrong and the listing should be reported by clicking on the Flag this item link. But not every product is a single item. If a seller is listing an outfit (pants and a shirt) and the pants are Copy, Modify, No Transfer and the shirt is Copy, No Modify, No Transfer, the seller has limited options on what Permissions they should list. If they tag the listing as No Modify, then that is wrong, since the pants ARE modify. If they tag the listing as Modify, then they are also wrong, since the shirt is No Modify. At that point, the seller should tag "See Description" and then list the Item Permissions for each piece of clothing. Some products have multiple items, all with varying combinations of permissions on them. As long as the seller lists those permissions in the item Description for each part, then there is no violation of the Marketplace Listing Guidelines since they do list the permissions correctly.
  9. If an item is described as Full Permission and the buyer does not receive a Full Permission item in world, then the listing is in violation of the Marketplace Listing Guidelines. If an item is tagged as Copy, Modify, Transfer AND See Description, that does not necessarily mean the item is "Full Permission". Example: If I sell a product that has 3 parts with varying permissions: Item A - Copy, No Modify, No Transfer Item B- No Copy, Modify, No Transfer Item C - No Copy, No Modify, Transfer ANY combination of permissions I pick for the product will be wrong unless I use Copy, Modify, Transfer and See Description. If I choose No Copy, then that is wrong since part of the product IS copy. If I choose No Modify, then that will also be wrong because part of the product IS modify. If I choose No Transfer then that is also wrong, since part of the product is also Transfer. But choosing Copy, Modify, Transfer AND See Description does not, in any way, mean that the item is "Full Permission". This is specifically why there is the option "See Description" available. When a seller chooses the See Description option, they now have the responsibility to list the various permissions on their content that is included in the product. The buyer now also has the responsibility to review that information to determine if they want to purchase a product that has items/content with those permissions.
  10. Hi! The best way is to attend the Web User Group.
  11. hi LittleMe Jewell, There is nothing in the Listing Guidelines that specifically disallows offering different permissions to different users. If seller does make it clear in their listing that unless the buyer has a store either in world or on the Marketplace, that they will receive a limited permission version of the item, then they are technically not in violation of the Listing Guidelines, since the item permissions are noted on the listing. As to whether items should be allowed to be sold like that, those types of questions are best directed to the Marketplace Team since those would be deeper compliance/legal questions that I nor anyone on the Governance team would be able to answer.
  12. Hi! An item listing that has permissions listed as Copy, Modify, Transfer may not be "Full Permission" just because those options are noted. The items in the package could have a combination of the permissions on different items. So one item could be Copy, Modify, No Transfer and another item could be No Copy, No Modify, Transfer having mixed permissions. The seller most definitely should state in the Item Description the permissions on the various parts and note that buyers should see the Item Description for more information. If a listing was removed and new listing created for the same item, then please report the listing using Spam or Disallowed Listing Practices - Item disabled & relisted. Users who have listings reported & unlisted for Keyword Spam are absolutely allowed to correct the issue & set their listings back to active. Unfortunately, some sellers don't fix the issue and just set their listings back to active again. It does not, in any way, mean that the Governance Team "missed" the keyword spam on the listing and dismissed the flag report. if you have reported a listing for keyword spam and the issue is not resolved after 1 week, report the listing again with an alt, or you may submit a ticket with the links to the listings through a support ticket. Please be crystal clear that you reported the listing already and cannot report it again, but the keyword spam is still on the listing. If you get the standard reply to use the Flag Tool, please keep in mind that we are all human. Just reply to the ticket and gently remind the agent that you did that already but the keywords spam is still there.
  13. Greetings! The Governance Team can only address a narrow set of options with Marketplace Listings. This is why only those options are available when you click on the Flag option on a listing. Anything not listed on the flag tool is effectively outside of the scope of the Governance Team. For example, Copyright issues are Legal issues and not something the Governance Team can address. Those reports MUST be filed as outlined in the Intellectual Property Rights policy pages and any attempt to report listings for those items using some other option, like Gaming Policy or Real World Goods will result in the Flag report being immediately dismissed. If you purchase an item that is advertised as Full Permission and you do not receive a full permission version of the item, then the the listing should be flagged with the option Item not as advertised - Item Permissions not as advertised. If you buy an item that is not as described, we also strongly encourage the buyer to leave a review on the listing as well, ensuring that the review is not inflammatory. In the case of buying an item with permissions that do not match a simple "This is advertised as Full Permission but when received in world is Copy, No Modify, No Transfer" (or whatever the actual permissions are on the item you received) review will not only alert future buyers, but will let the Governance Team member who reviews your flag report have an additional block of information that goes with the flag report. Users should always use due diligence when buying items from others. If you see an item that is made for certain mesh bodies, if your very specific body is not listed, do not assume the item will fit just because other, similar, bodies are listed. Many sellers take a lot of time to provide information about their items. Users should take the time to read that information before purchasing an item, and if they are not sure, then contact the seller first to ask. You can also check the Contents tab on the listing to see if the items are in folders. If the items are in folders, then you can see the individual parts that are included, along with the permissions for each of those parts. If you have purchased an item and you do not get what is advertised, then a clear, calm, review, even a negative one, will not be removed from the listing. Unfortunately, many buyers, rightfully so, are upset, and they leave reviews that reflect that they are upset. Many times we have had to remove a legitimate review because the buyer chose to use profanity or made personal attacks against the seller in their review comments.
  14. Hi! Any issues regarding how long it takes to finish any "Service" project would be an issue between the users (buyer and seller) and not something that Linden Lab would be able to assist with.
  15. Hello Aoleth, If your "service" was removed, please ensure that it was listed correctly as required by the Marketplace Listing Guidelines. https://marketplace.secondlife.com/listing_guidelines https://marketplace.secondlife.com/listing_guidelines#non-item-listings "Dispensing catalogs or information regarding a service without actually charging at least 50% of the value of that service." If you listed a service and didn't set the price to at least 50% of the cost, then the item would be removed if reported.
  16. Greetings! Please create a Support Ticket so that we can work to assist you further. https://support.secondlife.com
  17. Hi Camcom! I am sorry to hear that you have had an issue after your return to Second Life. If you are still having issues, please submit a Support Ticket and Customer Support will be able to assist you as quickly as possible. https://support.secondlife.com
  18. Hi Gallatis! When updating a listing, it is necessary to update each language separately. It is not possible for the Marketplace to use information from one language and then translated that information into other languages and then update those language fields, so the sellers must do that themselves.
  19. Greetings! Support Tickets are filed through the Second Life Support Portal: https://support.secondlife.com
  20. Hi Gallatis! When you update an existing Product Listing, it can take a few minutes for the system to re-index the listing. This means the original information will still be visible for a few minutes, but should correct itself within about 5 minutes or so. If the incorrect/outdated information is still showing after 15 minutes though, please create a Support Ticket using Marketplace - Marketplace Listing Issues and provide the link to the listing in your ticket and a Customer Support agent will be able to investigate your report and assist as quickly as possible. When creating listings with the Quick Fill / Fast Filling Template, information from the chosen product listing is imported into the new listing and then the new listing needs to be updated so that the correct information is showing. If you are using a template that does not have all of the Language Options filled in, then the new listing will be missing that information. Please check the product listing that you used for the Fast Filling and ensure that each language (English, Japanese, German, French, Portuguese, Spanish) have all of the required fields filled out. After ensuring that all of the information is there for the existing listing, please try creating a new listing using that one as the Fast Filling template. If information on the new listing is still missing, please create a Support Ticket and provide us with the existing listing you used as the Fast Filling template and the new listing that was created that is missing the information and an agent will be able to assist you as quickly as possible.
  21. Hi! Please file a support ticket under the Marketplace options and provide the link to the review. If you get the standard reply about negative reviews, please reply back and ask for an escalated review. We are only human, after all. Thanks!
  22. Greetings All! As Pamela noted, there is a guide for Marketplace Listing Reviews pinned at the top of this forum section. A few bullet point reasons why a review may be removed: 1. Profanity, even masked 2. Attacks directed at the seller 3. Attacks directed at other buyers/reviewers 4. Telling people to buy another users products, advertising another sellers items, or inviting people to visit or contact the buyer. 5. Negative comments about cost, permissions, lack of support for other content or other information already in the listing, etc.. For example, if a purchased item is No Modify, a review that says "Sellers should stop selling No Modify Items" is not appropriate. 6. Buying a Demo or Free item to complain about the seller, buyers of the full version, an in world purchase, or a different item that was purchased. 7. Reviews regarding issues outside of the control of the seller. This includes, but is not limited to, issues such as failed deliveries, changing the size of Mesh items causing LI changes, lost in world inventory, scripts not working in No Script regions, etc. If anyone sees a review that they believe is inappropriate, they should report the review. The Governance Team will investigate the report as quickly as possible.
  23. Greetings All! The Forums Participation Guidelines absolutely forbids calling out others in posts. http://wiki.secondlife.com/wiki/Linden_Lab_Official:Community_Participation_Guidelines While I personally appreciate the effort that the user in the OP's image put into their home, calling out that user on the forum is not allowed, even though the users name and the exact location was not included, that location is unique enough to violate the policy. The Linden Homes Regions do have a Covenant that all users agree to abide by when they own a home in one of those regions. If anyone, and this includes both other home owners in the area AND visitors/guests, believes that there is a violation of the Covenant they should file an Abuse Report so that the issue can be investigated properly, and through the correct channels. This thread has been locked immediately, and the Forum Moderators will be reviewing ALL posts in this thread. Any posts or comments that are egregious may result in official warnings, and possible suspensions of the users account and forum access.
  24. Hi! You would need to ask Tilia if they can accept an image or photograph of the information.
  25. Greetings all! It is not possible to flag an entire store. Each listing must be reported individually. If you wish to request a way to flag multiple items at the same time, for the same violation, we encourage you to attend the in world Web User Group where you can make the request directly to the Web Team. http://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups
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