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Dakota Linden

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Everything posted by Dakota Linden

  1. Greetings, All! If you receive notification that a banned word is included in the keywords in "all languages", please make sure you are actually checking ALL languages and not just the default language. Many sellers forget that the Marketplace offers 6 localized languages and once a listing has been created, updating information on one language tab does not automatically update the other language tabs. All 6 language tabs must be updated manually. This is done so that sellers can translate the information for each tab, if they so choose, and the information is not overwritten each time they update the language tab information. For instance, if your primary language is English, but you want to include a German translation of the information on the German Language tab, if you added the German Language translation to your listing, then the system would automatically overwrite the English Language information with the German Language information if listings where set to auto update all languages when any changes to one language were made and the listing information would show up in German for all of your customers, even if they were viewing the Marketplace in English. Currently, users who view the Marketplace in Non English usually end up seeing everything in English anyway since the vast majority of sellers do not set up localized translations of the content they are selling.
  2. Greetings, All! Based on the comments in this thread, the items would be removed for being Non Items - Real World Goods or Services. If you have Email Notifications enabled for actions on a listing, then you should have been sent an email with the additional information on why the item or items were removed. The way to get around the restriction in the Listing Guidelines, is to sell the in world images themselves so that the buyer gets the picture in world, and then include a notecard that is delivered with the items that includes a link to the web delivery portal where the buyer can download the high quality version of the image as well, if they want.
  3. Greetings, All! If the item is Copy Enabled for the seller, then they will not get a Stock Folder when they send the item to the Marketplace. If a user creates an item and sends it to the Marketplace, they will not get a Stock Folder option since they, themselves, created the item and they will always have Copy permissions on the item. If the item is No Copy for the seller, then when they send the item to the Marketplace the Stock Folder will show up.
  4. Greetings, All! Delivery issues are completely and totally outside of the control of the seller. Items that have Automatic Redelivery enabled on the listing the buyer can request redelivery of the item without having to report the failed delivery. If a buyer is reporting a Failed Delivery, you can and should flag the review. There is an exact report for such reviews as well. * Click the Flag this review link and then choose the options Off Topic - Reporting Failed Delivery Reviews that are personal opinions of the buyer about the item itself are usually not removed from the listing unless the comments specifically violate any Second Life Policy. For instance, a buyer can review a listing and say that they do not like the item and the review will not be removed. However, if the buyer says they do not like the items and the seller is a jerk (or whatever) the review will be removed since the buyer is making derogatory comments about the seller themselves and not just the item that they purchased. If an item is being sold Full Permission, for instance, textures or furniture, and the seller includes a sample that is not Full Permission, and a buyer leaves a review reporting that the item is not full permission because included sample is not full permission, the seller can report the review as being Off Topic - Issue Already Noted in the Item Description. As long as the seller actually does state in the Item Description that the included sample is NOT full permission and lists the permissions of the sample item, and the review will be removed from the listing since it is clearly Off Topic and the description stated the information that the buyer has noted in their review.
  5. Greetings All! Keywords must be appropriate to the item being sold in the listing. If the item is Silver Earrings, then Silver Earrings can be in the keywords and it is not considered Keyword Spam. It might be redundant and a waste of the character limits on the Keyword section, but it is not considered Keyword Spam under the Marketplace Listing Guidelines. * If you receive a message about an item that was unlisted or removed/blocked, then the item was flagged and a member of the Governance Team unlisted the item, which triggered the notification message. If you have Notifications enabled for actions on a listing, then you should also be sent an email to the email address on file for your account where you can review the email which will include the reason why the item was unlisted. ** If an item was unlisted for being in an Incorrect Category then the appropriate category will be included in the email notification. ** If an item was unlisted for Keyword Spam the words that triggered the unlisting are NOT included in the email. The email just advises the seller that the item was unlisted for Keyword Spam. If you review the default English language tab on the listing and do not see anything obvious, make sure you are checking the other language tabs as well since each language tab can have different information. If you are unsure why the item was unlisted, you can submit a Support Ticket using the options for Marketplace - Marketplace Listing Issues and a CSR will be happy to review the listing and provide you with additional information. * The Marketplace Listing Guidelines specifically state that an item listing should be placed into the "most appropriate category for the item". Items /can/ have more than 1 category that would be considered "most appropriate". Gacha items are both the item itself and a Gacha item. As long as the item is in the "most appropriate" category for the item itself, then it is not considered to be in an incorrect category. But it MUST be in the "most appropriate" sub-category. If a Gacha listing for a couch is in the top level Home and Garden - Furniture category it is NOT in the most appropriate category, since there is a sub-category for Couches. The same with Gacha clothing. If a listing for a skirt is placed into the top level Women Apparel » Women's » Women's Bottoms category and not in the Apparel » Women's » Women's Bottoms >> Women's Skirts then it is in an incorrect category. As stated in the Marketplace Listing Guidelines, "Do not post items in the "Top Level" categories such as Apparel, Home & Garden, etc. unless there is not an appropriate sub-category that applies."
  6. Hello! Currently there is no way to see on the Marketplace itself what revenue you are receiving as a collaborator on a sellers items. When you actually receive L$ from a collaboration, you can view information in your main L$ Funds Transaction Log available through your Second Life Dashboard on the main SL web site (https://secondlife.com) and an email should be sent to the email address on file for your account when you receive the profit split. If you wish to have a similar page available for receivers of Revenue Distributions available on the Marketplace, we would encourage you to attend the Web User Group where you can submit your request directly to the team members who Manage and Maintain the Marketplace itself. http://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups http://wiki.secondlife.com/wiki/Web_User_Group
  7. Greetings! If the image itself on the listing does not show "bits", meaning female nipples, including any of the areola, are not visible, then the listing does not need to be set to the Adult Maturity Rating. In fact, the Marketplace Listing Guidelines do not even require the listing to be set to the Moderate/Mature rating either. https://marketplace.secondlife.com/listing_guidelines https://marketplace.secondlife.com/listing_guidelines#adult-guidelines
  8. Greetings, All! Friendly reminder * Do not post RL images. * Do not post images with Nudity * Do not post images with sexually explicit content
  9. Greetings, All! 2020 has already been rough as it is, please TRY to be nice to each other. I know it is a hard ask, but try. If you are starting to post a comment, stop, take a breath, and ask yourself "is this worth possibly getting suspended for"? If the answer is no, then do not post the comment. If the answer is yes, I strongly recommend not making the post and instead taking a break and going and sitting outside in the sun for 20 minutes and getting a bit of Vitamin D.
  10. Greetings! This thread was about Open Relationships. Since it seems that it is impossible for some to remain On Topic, and they continued to post Off Topic comments after the thread was cleaned the first time, this is now locked. We suggest everyone find something else to discuss. Cheers~
  11. Greetings! All Off Topic posts have been removed from this thread.
  12. Hi Bonehart, The very first item you list on the Marketplace has to be "drag and dropped" to the Marketplace Listings UI window. 1. Open the Marketplace Listings UI Window (Me - Marketplace Listings) 2. Open your main SL Inventory window (Cntrl + I) 3. Locate the item you wish to send to/list on the Marketplace, click on it, and while holding down your mouse button, drag it to the Marketplace Listings window Once you have done that with the first item, you can then right click on any other items in your inventory and the Send or Copy to Marketplace options will open up on the menu.
  13. Greetings! Please submit a Marketplace Support Ticket regarding this issue as it appears to be a bug. Codex isn't banned, as noted by the search results, and when searching your own listings through the Manage Listings page, any listings with that term should show up, if they do not, then there may be a bug or issue. Submitting the Marketplace ticket will allow us to escalate the issue to the Engineers for investigation.
  14. Greetings! Avatar Accessories are for items that are added or attached to your avatar that do not actually change your avatar itself. Think of accessories you would buy in any clothing store. Jewelry, watches, wigs, brooches, sun glasses, hats, etc. A pose stand would not be considered an accessory that you would wear. The SLExchange/XstreetSL Marketplace put Pose Stands in the Business - Retail section since most pose stands at that time were used by merchants & businesses to allow their customers to test or "try on" a pose before purchasing the item. If you believe that Pose Stands should be located in another section of the Marketplace, for instance under the Gadgets category, then we encourage you to file a Jira ticket and request that the category choice for Pose Stands be updated. The Web/Marketplace team will log all Marketplace Category requests and at some point in the future, when enough valid requests have been made, another Marketplace Category Update will be scheduled for implementation.
  15. Greetings all! Linden Lab does not give permission to users to violate the Terms of Service or Terms and Conditions. Those are legal contracts between Linden Lab and each user. Any user who states they were given permission to violate the Terms of Service or Terms and Conditions is mistaken. https://www.lindenlab.com/tos https://www.lindenlab.com/legal/second-life-terms-and-conditions Second Life age requirements are 16 and older. Anyone under 18 but over 16 is not permitted on Moderate or Adult rated regions. https://www.lindenlab.com/legal/second-life-terms-and-conditions 2. ELIGIBILITY TO USE SECOND LIFE 2.1. Age Requirements for Use of Areas of Second Life "Under 18 Users. If you are less than eighteen (18) years of age (or the legal age of majority in your jurisdiction, if greater) and over sixteen (16) years of age, then you may access the General area of Second Life in accordance with our Content Guidelines and Maturity Ratings." Child Avatars are absolutely permitted on any rated region, including Adult Rated Regions. http://wiki.secondlife.com/wiki/Child_Avatar "Note that child avatars are allowed on PG, Mature, and even Adult public parcels, provided with the latter that they are adult verified." Age Play is absolutely NOT permitted in Second Life. http://wiki.secondlife.com/wiki/Linden_Lab_Official:Clarification_of_policy_disallowing_ageplay "real-life images, avatar portrayals, and other depictions of sexual or lewd acts involving or appearing to involve children or minors are not allowed within Second Life." If anyone believes that another user has violated any Linden Lab or Second Life policy, they are strongly encouraged to submit an Abuse Report so that the Governance Team members can investigate the report as quickly as possible. If you have submitted an Abuse Report you should receive a confirmation email to the email address on file for your account. If you did not receive a confirmation email you should check to ensure that the email address on your account is current and valid. If it is a current and valid email address, then check your spam folders as email from Second Life will sometimes be filtered as spam due to the sheer volume of emails that are sent out on a daily basis from Second Life. If you still do not have, or cannot find, confirmation of your report, then you should submit another Abuse Report against the user, just in case.
  16. This thread is now locked http://wiki.secondlife.com/wiki/Linden_Lab_Official:Community_Participation_Guidelines Harassment: Harassment of any kind will not be tolerated. Harassment can include text or images that contain racist, threatening, abusive or hateful material. Interpersonal Disputes or Personal Negative Commentary: If you have a personal disagreement, do not post about it on the Second Life community pages. Residents who have personal differences have other channels of communication available to them — private messaging in the forums, IM within Second Life, or chatting within Second Life. No Flaming: "Flames" are hostile or disruptive posts, or messages intended to incite an angry response. Spirited discussion and constructive disagreement are welcome, but name-calling and airing of grievances are not appropriate in our discussion areas. We will also not tolerate any post that encourages others to violate any policy of Linden Lab Off Topic Content: Please keep your commentary relevant to the discussion and within the format that the forum, board or question and answer area require. (For example, in the Answers section, please follow the Q&A format of the discussion.) Content that is blatantly off topic is not permitted. You may also not post regarding subjects that do not relate to Second Life except in the General forum discussion board.
  17. Greetings, All! Off Topic posts have been removed. This is a conversation about GTFO on Linden Home regions, please stick to that topic and that topic only. Any and all other comments or topics will be removed. If you feel that you must comment on, or discuss, other topics, take it somewhere else.
  18. Greetings, All! This thread is now locked http://wiki.secondlife.com/wiki/Linden_Lab_Official:Community_Participation_Guidelines Abuse of Moderation or Moderators: Please honor our moderation process and the decisions that come out of it; they are being made in order to provide you with a productive environment for conversations about Second Life. We prohibit abuse of our moderation process, including the following: Posts that discuss or re-post material that has been removed or locked by a moderator
  19. Greetings all! We are sorry for the inconvenience that this is causing. If you need an item redelivered, please submit a Support Ticket under Marketplace - Failed Marketplace Delivery (Even if you got the item originally, but just want a copy redelivered to you) and provide us with the MKT Order Number and the Name of the item and a Customer Support Agent will be happy to redeliver the item (as long as the seller has enabled Automatic Redelivery on the product)
  20. Greetings, Children! All posts that are off topic comments/posts have been removed.
  21. Greetings! Off Topic posts have been removed. If you believe a post violates the Forum Listing Guidelines, report the post, please. Adding your own comment complaining about another users comment is not appropriate.
  22. Hi, Teagan Rain! If an account is inactive and hasn't had a sale in a while, the Marketplace store for the user will be disabled due to inactivity. https://community.secondlife.com/blogs/entry/2504-marketplace-early-spring-cleaning/ You can submit a Marketplace Support Ticket and a member of Customer Support will be able to get your store re-enabled as quickly as possible.
  23. We have tried to remove all of the Off Topic posts, but the thread has gone so far off topic that it has been locked.
  24. Greetings! Posts that are Off Topic have been removed from the thread.
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