I have a thought how about fixing the support tickets you have now I have been waiting 3 months for mine to be fixed oh and it was supposedly escalated to high priority 1 month ago. tsk tsk no wonder most of the old residents like myself quit coming as much.
Premium doesn't help you get faster service I used to be premium it took me 6 months to get a response once I am not going to pay for support that slow so I went back to basic you want me to pay for premium show me a good reason to. I found a work around for my problem but would still like the original problem fixed. Nice job guys ask you