[Second Life Pic of the Day 05/07/2013]

I don't see a flickr link any more, does LL no longer use the flickr group to pick and share photos?

[Welcome to the New Second Life Community Platform]

Not bad but there were 3456576688 other things I would have liked LL to give priority to.

[Improving our Lines of Communication with the Community]

Last week a Linden finally looked at my tickets... that have been open for OVER HALF A YEAR.

Let's hope this is a good sign and shows someone finally has decided to take us all a bit mire seriously.

[Making Strides to Improve our Customer Support Services]

It is nice that some people have had good experiences with support, so have I but many months ago.

As we all know support has changed drastically over the last couple of months.

I wonder if the people with good experiences have tried live chat support or sending a ticket recently.

[Making Strides to Improve our Customer Support Services]

Good idea!

I am a landowner and have a premium account yet I have been waiting for any kind of reply on my tickets and AR's for NEARLY 4 MONTHS!

And Livechat just keeps telling me to file more tickets...

 

My tickets would not be helped by any new 'self service' tools you may provide so my problem would still need a QUICK reply from someone usefull (with other words, someone else then the ones at live chat support at the moment).

 

The real sollution would be to hire more people to help with support or to get a lot of experienced SL residents to createa a sub-support department.

When people need support they are first connected to some of these residents, I am sure that in most cases these can be of more help then the ones working at Live Chat now.

If they help someone they get a tiers discount, make some linden dollars, or some other kind of reward.

If they can't help they are transferred to live chat support that has some new people working on the issue... better ones then that are there now.

And if they can't help, then and only then they will be told to post a ticket, a ticket that SHOULD be answered within 24 hours.

[Two Important Updates on 2011 Land Pricing]

Education is THE only really good thing about SL for me, LL should make life easier for anyone who wants to add a bit more to SL then just virtual naughtyness and shopping.