Mericatherine Quinnell

Back during a reorganization I did some digging about live support. This might be old data, but they did outsource live chat to a company that hires people to work from home at specific hours. I went to the site and read the help wanted advertisement for doing live chat on SL. I do not know what technical requirements are necessary for such a job, such as training, equipment and so on, but in my experience they appear to do their job. If you have had any experience with live chats on sites such as your cable company, phone company or an ecommerce site such as Dell, you must realize that they have limited access to everything that company does. Same with live chat for SL. They can tell you where to get information, they can request a sim restart, how to file a ticket or check on the status of various functions in SL. They CANNOT fix a host of other things such as sim problems -- that stuff is referred to the Lindens via a ticket. I have had a number of live chat sessions for problems that were resolved to my satisfaction. I had one experience that was sub-standard - I was getting the run around and was in a hurry - I broke off chat and started a new session with a new agent. It made all the difference.

Ok, here's the official list of terms. I opened a case and asked and Dakota Linden responded. Thank you for contacting Customer Support regarding SLM Order Status definitions. Aborted - The Marketplace could not process the payment from the buyers account to pay for the products. Being Delivered - The Marketplace successfully transferred the funds from the buyer and is in the process of attempting to send the product to the buyer in world. Complete - The order has completed Delivered - The Marketplace received confirmation from the Magic Box or the Direct Delivery system that the product was sent in world. Delivery Expired - The Marketplace timed out the order waiting for confirmation that the product was sent but an error occurred and the status could not be set to Delivery Failed. Delivery Failed - All of the products on the order could not be sent. Delivery Partially Failed - One or more products on the order could not be delivered. Processing Payment - The Marketplace is attempting to have the funds transferred from the buyers account to pay for the order. Queued - The Buyer pressed the checkout button to process the order but the Marketplace is waiting for communication from the Second Life System regarding the Payment. User Exception - The buyer did not have enough funds in their account to pay for the order when they clicked on the Checkout button. An order should go through the following steps within about 50 seconds: Queued - Processing Payment - Being Delivered - Delivered If there is an issue that occurs and the order cannot be completed fully, you will see a different Order Status depending upon what happened in the process, or the order may stall at one of the steps in the process. I am still curious about some of these processes. Direct Delivery was supposed to transfer a specific UUID of the item purchased from the merchant's folder on the marketplace to the received items folder of the customer. It was supposed to happen on LL's asset servers, thereby bypassing in-world status completely. That should mean that whether you have 25 unread IMs, or your IMs are capped, or you have 25 unread notifications or are offline should not matter (all of these plagued magic boxes). Given that the delays and waiting are eliminated, why are some direct deliveries going through without marketplace being notified of delivery and debiting and crediting money accounts? I have had several issues of failed deliveries, yet the items did arrive in the customer's received items folder yet I was not paid. I DID finally get paid after putting in a ticket and proving my claim, but still. Thoughts?

I have been a marketplace merchant for several years, and adopted Direct Delivery when it was released. I have had a number of errors in my transaction lists that are completely undefined by LL's SLM team. There is no documentation available anywhere that defines these terms. I would like to have these terms defined so that I can take appropriate action when I see them in my logs. These terms must be defined in the marketplace merchant help files. ABORTED BEING DELIVERED COMPLETE DELIVERED DELIVERY EXPIRED DELIVERY FAILED DELIVERY PARTIALLY FAILED PROCESSING PAYMENT QUEUED USER EXCEPTION Delivered, that's a given, and we know that payment was made. Aborted? At what step? Was there no money to exchange or did the customer just give up on the cart? Expired? Failed? How are these different? Complete? What the heck is this? Queued? What queue? Delivery or payment. And what the heck is USER EXCEPTION? I have six of these.

From a perspective of a modeler or a server coder, yes, small meshes are not economical. But SL is about a lot more than economy of prims or textures. If SL was made to the specifications of it's creators, every ground would have the same texture, we'd have linden trees, box houses and no one would torture prims. Result: there would be nobody here. One of the best ideas that Philip had was to let everything in SL be created by people who live there, not LL. Creating objects of beauty that no one has ever seen or imagined before is one of the biggest draws to SL for artists and designers. Many of them are able to express themselves creatively by making things that bring them tremendous satisfaction, both from a technical and artistic standpoint. And many of them sell their creations to fellow residents. If you have looked at the marketplace jewelry offerings, you will see breathtaking creations that cannot be made (or worn) in real life - but people own and wear them here. I sell rings every day to people who get married in SL (thousands of people get married in SL every month) and they are cherished by their owners. They get engravings INSIDE the rings done, and no one ever sees it but them. When you are standing a distance away from the avatar, it's even hard to see they are wearing a ring, but what they have on may have 256 prims and took 20 hours of work to design and create. From a jeweler's standpoint, pieces are made from parts, and small parts are our bread and butter. Many jewelers today have huge investments in sculpts and fewer people use tortured prims than in the past. Some call this lazy but there are shapes that can be made with sculpts that are difficult to make. As mesh becomes part of SL, more people will want the detail that mesh can bring by purchasing those parts from modelers. Not all jewelers want to become modelers! I urge you most strongly to not hinder the creation of nano meshes on the basis of it being "non-economical" or "invisible at a distance". People who create small items and people who buy small items such as jewelry do not care about these issues at all. They want to make and buy things of beauty to enhance their second lives. Jewelry is such a small part of SL, I cannot imagine how limiting such a niche market will improve anyone's experience. Improve server function so that people's sex toys or dance AOs don't lag a quarter second? Is this really an issue?

There is a setting in the debug menu called: RenderGlowMinLuminance it should be 2.5.. but if it's set to anything less any texture with an alpha layer in it starts to glow. Don't know if this helps, but I'd check that if I were you. Too much glow is annoying.