[Official Tilia Q&A Forum Thread (Related Questions Only)]

Hi, as a EU resident, in, 2014   Linden Lab asked me to sign a W8BEN to verify my identity

 Do i have to send  the informations you already have again? thanks

 

 

[I've accidentally deleted a folder in my inventory, can I have it back?]

Hello, yes only if you did not empty the trash folder in your inventory   .

If you cleaned  the trash too  your folder is definitively lost.

[I need to change one item in a folder on the market place. Is there a way to do this?]

Hi fairy here a link where you will find your answer, see the" changing associated item with listing " parthttp://community.secondlife.com/t5/English-Knowledge-Base/Managing-your-Marketplace-store/ta-p/700191

Have a nice day 

[I have a problem with a order I made on the marketplace. problem is that in my transaction history]

Hello ,

You will need to submit a ticket under Marketplace herehttp://support.secondlife.com/create-case/

[Firestorm has no media buttons, even though 'enable media' is set to on]

Hi Cid, go to preference/User interface /General  then search for "Show media controls in top menu" is on the 7th checkbox line down from the top, to the right of "Show lag meter."

[How Do I fix my eyebrow problems?]

hello Jonah,

I got this issue too, try to tp you a second time and your eyebrow will back normally. With the last version of the V3 the problem no longer exist

 

 

[mon avatar continue d'avancer tout seul alors que je ne marche plus]

Bonjour oeda,

Utilisez vous une connection wi-fi ou bien est ce que votre ordinateur est directement relié à votre connection par un cable ethernet ? Si ce n'est pas le cas essayez d'utiliser un câble, car le wi-fi ne fait pas toujours bon ménage avec second life .

[marketplace issue]

Thank for your answer Rolig, it's appear it is the problem.But, I use the direct delivery merchant outbox since its launch, ( and try a lot of time to make purchase with alts, to be sure everything is right), Just an another mystake ..but fixed. Thank you again

[marketplace issue]

Hello, one of my customer purchased an item on my markeplace store, and when it was delivered, he received 44 items in the received folder ,all mine of course  . My associate purchase one too and same thing happen . So I have unlisted  all my items from marketplace and send a support ticket to LL and I'm waiting for an answer .I would like to know if someone got the same issue ?

Thank you  in advance.

[Camera control]

Hi Harliew,

 Try CTRL 0  ,or CTRL 9  .

I hope this help you

[why is graphics showing no circles]

Hello Synthius,

Just because you are using a low  LOD (level of detail)

go to the preference tab---graphic---advanced--mesh detail t-- then increase  objects low to mid or hight.

[Body is pink frome neck to waste.]

Hi Taynelue,

As Nyll said it's an issue, you can temporally fix it with: turn of basic shaders, rebake and turn it on again.

 

 

[récupérer des objets dans l'inventaire]

Bonjour chris1002

Votre maison ainsi que tous les objets qu'elle devait contenir ont probablement du être renvoyés par votre propriétaire.Lorsque une personne vous renvoit vos objets, ils se retrouvent dans le dossier "Lost and Found" de votre inventaire,sous forme"coalesced item" 'un amalgame de cubes.

Cherchez dans le dossier "lost and found" de votre inventaire, un objet qui a une icone formée par plusieurs cubes,

Allez sur une sandbox, ou tout autre terrain assez vaste pour pouvoir rezzer l'objet.

Et vous devriez retrouver tous vos objets.il ne vous restera plus qu'à les récupérer un a un .

Voici une video ( en anglais , ) mais qui vous donnera un appercu de la démarche

Il arrive parfois que des objets se perdent définitivement lorsque ils sont renvoyés.

[mon avatar apparait on line avec une deconnection due à un crash..impossible de me connecter !]

Bonjour Aliane, 

En principe, ce genre de problème ce règle tout seul ....en patientant  mais, si cela perciste prenez contact avec le propriétaire de la sim et demandez lui de la redémarrer ,cela forcera le serveur à deconnecter votre avatar .

 

 

[Chat group do not work]

Hello , I have a problem when I want to start a chat discussion in one of my group . The folllow message appear : "Unable to start a new chat session with (name of the group) .You don't have the ability. "

It's a public and commercial group, and after contact the owner group, we don't understand why I cannot start,join, or follow a group discussion. I'm using viewer 3.2.4

I have tried to clear cache, uninstall  , restart box ...nothing. Try it on Firestorm viewer same thing.

This is happening only for this group , and when i'm tryng to go to  the  edit  page  group , my sceen freeze. and the viewer crash

 

Any clue ?  Thank you  in advance for answer 

------------------------------------------------------------------------

@Peggy Paperdoll : Thank for your answer, but we have verified this .As I said, it's a public and commercial  Q &A  group and I have the same role than the others custummers.. and  I cannot participate ( read chat ,or write something),The chat window looks like frozen.) I guess I cannot quote here the name of the group , because it's a popular breedable pets group,and it's the  reason I suppose it' is a technical issue .And I doubt t an owner group  ability cause  a viewer crash....

[je ne peux mettre de carte bancaire sur second life pourquoi?]

Bonjour essais de mettre un 0 juste avant le code de sécurité de la carte (normalement 3 chiffres) ,j'avias le meme souci et cela a fonctionné.

Bon courage.

[when i have the /me command on a geture chat line it shows it on the chat box]

Hi I have the same problem too )

[My avatar wont load.. help]

Hi Satine,

This is a link where (I hope) you could find an answer to your problem. There is several issues for the same problem,so several answers to fix it http:////nalates.wordpress.com/2010/09/24/avatar-render-problems-ghost-cloud-smoke-ball-ruth/

 

Hope that help you

[My text do not appear in local chat.. Please help :)]

OMG I'm a kind of stupid boy lol Thank you very much for your fast  and correct answer. I did not think that I could mute myself ! .

Thank you thank very much Nyl

[My text do not appear in local chat.. Please help :)]

Hi,and thank you for your attention.

I have a little trouble with chat local text. I can see fine all thing that other people writing in,but never my own text. Others see that I write without problem.

I have tested with an alt , and chat text working fine .

I have cleared my cache file,reboot pc, ( same problem with an another pc),restart my box,  nothing,try several TPV ,(phoenix,1.23,emergence,snowglobe)same problem. I 'm used with 2.00 viewers.

I'm lost because it's a little bit hard to follow a local chat. Please hel me !!! Thank you in advance.

[Problem with "show selection beam" viewer 2.11]

Thank you very much , this beam make me a little bit nut

[Problem with "show selection beam" viewer 2.11]

Hi evrybody,

I have a little problem with the selection beam on viewer 2, I have never see it.. I used viewer 2 since the 1rst beta version.

Into build option tab, I have check "show selection beam" and verify in debug setting menu.

preference:

graphic tab:

quality and speed:mid

max particles count:2048

Important :people around me do not  see my selection beam too.Any idea ???? Thanks in advance for help