[YAY] Making existing help pages easier to find? in Tips and Tricks A group blog by Secondlife in General Posted October 25, 2010 Good job Torley. But the fact remains that Support Tickets simply don't get answered by LL. Support Tickets are usually filed when residents *really* need help, often with very urgent issues. But nobody at the Lab answers and tickets remain 'New' for months. This huge lack of support seems to me a bit more important than easy-to-find help pages. I do appreciate your work Torley, really, but please stir something up at the Lab so that out Support Tickets get answered again.