Stray Piers

If builders and merchants want new or repeat customers, try actually backing up your products. A recent experience with a builders is a glaring example of how to LOSE customers. An item was purchased by my partner for a considerable price. The first time it was used it gave a script error and has been useless to us. Resetting scripts was no help. A note card and IM was sent to the owner/builder and for weeks there has been no reply or contact of any kind. We will never again purchase from this builder due to the fact that there is NO CUSTOMER SERVICE! I have removed the name to comply with the rules here, but stating honest facts is not bad mouthing. I didn't post this as an angry vendetta, but to let you builders know that no response to an issue with your products is not wise.