Shabana Paneer

I have 4gb RAM and a pretty fast machine but my avatar is continually refreshing itself it seems, with various parts of it blurry. I hit ctrl alt R to rebake of course and that solves it... for a few mins, then I am back to the intermittent blurryness, moving from part to part. I have tried different graphics speed settings from low to high--same result. Any insights on this? Thanks in advance. Shabz

UPDATE: I reinstalled the SL Viewer and I am able to sign on to my regular account using that just fine. However--my main FIrestorm viewer still cannot get on and I get the same error messages with the console function on. CAN I ASSUME: --that this is now clearly a Firestorm issue? --that it might have something to do with the newest version that I only upgraded to a few days before this problem? --and that perhaps I should try re-installing the previous version of Firestorm and trying that? (of course I have reinstalled the current Firestorm in trying to track down this issue. Your help much appreciated--thanks much! Shabs

PLEASE NOTE: By mistake I clicked "resolved" for this question; unfortunately my issue is not yet solved. The original question thread (started 8/22/12) is here: http://community.secondlife.com/t5/Account/Can-t-sign-in-for-12-hours-An-old-alt-sign-in-works-immediately/qaq-p/1643913/comment-id/12718#M12718 Problem: --I can't sign in my usual account but an old alt works perfectly every time. --I DID get in once for about 30 seconds and in that time went to Preferences to clear cache and I noted some invisible prims on the feet were messed up (invisible ankles and feet) and was attempting to look into that when I got the usual message which was: "You have been logged out... The region may be experiencing trouble...." with a 'View IM...' and 'Quit' buttons --I used to have a non-standard symbol in my username but took that off and its all vanilla script now --I dont use a router, modem only and I restarted with no effect. --changed password, reinstalled Firestorm to latest build --have changed sign in location to various others with no effect I have taken Echo's suggestion and: --put the Advanced / Develop menu up on my alt in SL, exited and --brought up my regular alt and got the usual "You have been logged out" message, but this time got the whole raft of console information. Unfortunately you can't cut & paste this and I don't see any upload jpeg file function in this forum, so I copied much of what seemed the most important information for you here. It is not exact or complete--the log of course goes on extensively. Here it is: WARNING:/Message /avatarnamecache.(ccp291) : AvatarNameCache : : HandleAgentError get legacy for agent [long 20-character code] XML_STATUS_ERROR parsing: Info: newview inventory model background fetch.cpp(555) InventoryModelFetchDescendentsResponder: : Error 499: STATUS_EXPIRED Finally, In submitting a ticket, is the proper set of issues for this: Account Issue / Second Life Web Log-in ? If so, I am not sure how to answer the prompt: * What is the URL of the page you were trying to log into? Help appreciated. Thanks, Shabs

Hey Luc thanks much for that. As I said I DO have some sort of invisible prim issue on the feet but not sure if that's the issue or not. Ack I hit the accept solution not realising it might close my thread and question--I didn't intend that as the problem is not solved--I just meant I was accepting the solution to try extensively. Sorry about that--should I restart the question with a new thread until it is solved? Thanks, Shabs

Hi people again. I have taken Echo's suggestion and: --put the Advanced / Develop menu up on my alt in SL, exited and --brought up my regular alt and got the usual "You have been logged out" message, but this time got the whole raft of console information. Unfortunately you can't cut & paste this and I don't see any upload jpeg file function in this forum, so I copied much of what seemed the most important information for you here. It is not exact or complete--the log of course goes on extensively. Here it is: WARNING:/Message /avatarnamecache.(ccp291) : AvatarNameCache : : HandleAgentError get legacy for agent [long 20-character code] XML_STATUS_ERROR parsing: Info: newview inventory model background fetch.cpp(555) InventoryModelFetchDescendentsResponder: : Error 499: STATUS_EXPIRED I also noted on my inventory screen it said: Inventory: fetching 900 items. Received 9 at the moment it timed out and I exited, Hope someone can target the issue here? If you need me to more completely transcribe the log I would be happy to. Thanks again! Shabs

hi guys, and thanks much for all your suggestions. I'll just answer all the queries I got without specifying where they came from to make it shorter: --the problem persists: I can't sign in my usual account but an old alt works perfectly eveyr time. --I DID get in once for about 30 seconds and in that time went to Preferences to clear cache and I noted some invisible prims on the feet were messed up (invisible ankles and feet) and was attempting to look into that when I got the usual message which was: --"You have been logged out... The region may be experiencing trouble...." with a 'View IM...' and 'Quit' buttons --had a talk with sim owner (using my alt) and he checked my land and found nothing unusual. He mentioned some ghost sign-in as Shabana might be preventing me re-logging as one of you also identified as possible --I used to have a non-standard symbol in my username but took that off and its all vanilla script now --Re C:\Users\USERNAME\AppData\Roaming\ SecondLife\) I always seem to have trouble finding this (I'm on PC, not Apple) as I cant find the AppData directory as it is hidden/ locked or something. Will keep trying. --I dont use a router, modem only and I restarted with no effect. --changed password, reinstalled Firestorm to latest build --have changed sign in location to various others with no effect from Echo: Also, if you are able to log in on an alt, but not on your main/present account, it could be because you have a lot more detail on your present account, and you lose your connection mid-way through everything loading. If it were me, I would log into Firestorm as the alt, go into the menus at the top of the screen (I use Phoenix so am not sure whether you have Advanced, or Develop menu), but look for an option in one of those drop down menus for "show consoles". Log out and log back in again with the account that is causing you problems. The extra console window should come up, alongside your main viewer screen, and as you log in, you get a clue where in the log in process you are being logged out. Yes I have a ton more detail and inventory on my new account as it is the only one active really for years now. Btw I had serious lag for a month and finally upgraded my computer just 2 weeks ago to 4 gig RAM from the previous 2. This cleared up the lag issue completely. Thanks all will carry on with this today and if I have no luck will submit a ticket. I'm wondering if it is worth becoming a premium member just to get the faster help--I have no experience with getting SL tsch help. Thanks again! Shabs

I have updated Firestorm to latest version. I have changed my password. I have confirmed I can get on SL fine using an old alt. My present account remains blocked. No specific error message just "You have been logged out...." without getting on at all. Help please? Thanks Shabana In response to Echo Hermit: "Furball" as start up location gives same result. I had tried other locations as well. How does one answer a question thread here, I am missing something? Thanks for your help. Shabana