Laurence Skytower

Most merchants, yeah...But I did send him a notecard with the purchase orders and the item id's and was told through an IM left when I was offline that it was not his responsibility. BTW...Can anyone tell me......I know the community rules state that no personal information can be shared on the forum pages. But what about store names? I think people should know who they're dealing with. With the attitude I received from this particular merchant, I'd bet another L$1000 that I'm not the first person this store has screwed over. In the real world, when a retailer screws over a customer in this manner, they'd probably get put on blast. EVERYBODY would hear about it. Everybody has the right to know if they're risking their money when dealing with dishonest retailers.

So THAT'S how u do it...Thanks Claire lol...I was tryin to figure out how to file a ticket.

Hey thanks for the responses. Yeah, there was an exchange of L$ and it does say that the item was "Delivered." This guy is just dodging me. I am not a merchant myself so I hope I am right in assuming it's just a matter of him clicking his mouse a few times to send me my item. I have posted a review of the product on Marketplace. I do want to bring the issue up with LL but....I've NEVER really had a problem in the 3 years I've been on SL. At least none that would warrant a report to LL. So I'm sort of having a hard time figuring out how to do that lol. I'm sure I'll find out somehow. But yeah, George is right...They wouldn't last in the real world. Bad business, all around. Not only did he refuse to give my product to me, but he took a real dismissive tone with me...real glib about it. *Sigh*....People these days. LOL...Thanks for your help guys.

Hello...This is my first time posting here. I don't quite know if this is the right place to post. If there is a better place, I can re-post there. But..... I ordered an item from Marketplace. My order history says the item was "Delivered" but I never recieved anything inworld. My money was taken. I checked to see what the proper course of action was. The store's policy regarding undelivered items states the customer should use the Redelivery Terminal inworld. I tried that and the terminal doesn't recognize that I've purchased anything in the past. Marketplace FAQ's says that the customer should message the owner and request the item be delivered. I tried to do that and the owner dismissed me in an IM, stating that it is not his responsibility. He told me that Linden Labs was responsible for undelivered items. The items i purchased are no-transfer / no-copy so I don't understand what makes it so hard to redeliver the items. It's not like I can give them away. Who's responsibility is it? Linden Labs? The store owner? It better not be mine because I paid real money for these items. The store owner got my money. I didn't get my product. I messaged him asking for either my items or a refund. That was weeks ago. He has been online since and will not answer my notecards or IM's. Call me crazy but I do expect a little bit more when it comes to customer service.