September Update in Featured News A group blog by Secondlife in General Posted September 10, 2011 The mentality of "I can say as I please about you because I don't know you" is pathetic and grade school level. Last thing I'm going to bother saying. At this point it is a waste of time to bother. Yes, be rude and abraisive to anyone that doesn't see things your way. Call them names and shrugs off their opinions. Why? Because only your opinion and experience matter. There is a difference between a feature being added and a feature being manditory. No matter how you spin the words they aren't one in the same. Be it mesh or the new profiles, you do not have to use them. You can continue on with your Second Life as if neither came into being rather easily. Yes, in the early days of the profiles there were privacy issues. However, now you can simply turn your feed off or put the settings as they're needed. I do not see how this is force as much as an over reaction to change. Yes, Linden Labs needs to work on better over all customer service and support. Yes, Linden Labs need to shift some focus from new registrants to those of us whom have been Residents from months to several years. Yes, Linden Labs needs to generate lasting interest in Premium accounts. Yes, the viewer has some major issues that need fixing. Yes, land is still too expensive in terms of set up and in the following tier. The long and the short of it is: Yes, there are still numerous problems. The back log of things to be changed, fixed and added as time goes on is likely massive. The fact that there is forward momentum at all is a huge change. Just like there is no perfect platform there is no magic bullet that will instantly solve all of the issues and ease all of the discontent (and flat out ignorance). Before we start pointing fingers at the current C.E.O lets think back on what the previous C.E.O did that we're still seeing the affects of: Like firing the majority of Second Life's staff (mainly over seas) and being the cause for a handful of known names at the Labs to simply up and quit. Let us not forget that it was under M.Linden's watch and decion that the debacle with homesteads (and land sales in general) happened. Saying that you are dissapointed in the current C.E.O for the aftermath of the previous C.E.O's decision is senseless. Take a moment to actually put two and two together: The new C.E.O has been at the helm how long and for what changes? Second Life has little to no customer service? Maybe that has something to do with their not being enough staff? Service was sub par before, yes. But after M.Linden sacked and ran it took a total nose dive. I am not saying that the complaints are unjustified (mind, some of them really are). What I am saying is to put your blame where it is due, not on whomever has taken up the reigns or whatever employee (or in the case of particular posters here, other Residents) you come upon. The customer is occasionally right. Some customers know the difference between need and want. The majority, however, haven't the slightest clue of the difference nor do they care. The key phrase was already said: Within reason. While some things asked are within reason the time frame and execution aren't. Yes, Linden Labs is a business; however, there are differences between the kind of business they run and other businesses. They can't afford to not listen to their users, yes. Just like they can't afford to always listen to their users. No one is saying that everything is coming up entirely roses, that Linden Labs is perfection in everything they do and have done. What some of us are saying is that we're liking the forward momentum and the recent changes that have come in their wake. Really, taking up arms in every update posted here will not get you anywhere. You have to pick and choose your battles properly. What is the topic of this post? Is your post on topic or is it wildly off topic? I, personally, totally agree with Lillani. Pay for Premuim or don't, that is your call. That said, I'm done.