Willow Daysleeper

no I don't have a premium account. Funny thing is I was thinking about getting one but then this happened.

I have been having the same issue for 2 weeks now. I am not banned either so they say. I have tried unplugging the router and nothing happens, I have also tried uninstalling and reinstalling the software and that isn't working either. 2 weeks and my ticket has not been looked at either...still says new. hope this gets fixed soon.