I was using Firefox, so tried on Safari, as you suggested. I got the same error message. I assure you, there's nothing wrong with my internet connection. I've been in Sl for many years, and never had any connection issues. I feel quite strongly that this is happening because of my downgrade request. The only time I get blocked is when I request Search Support or Chat Support. Anyway, for various reasons, it's impractical for me to change locations.