Linden Dollars on eBay in Linden Dollars (L$) Posted 14 hours ago · Edited 14 hours ago by Rolig Loon 3 hours ago, Fionalein said: Why a support case? Why not even demand a Jira.. Because you are not reporting a perceived problem with SL. That is a good question, though. You are reporting an apparent violation of the TOS, so I would think first of submitting an Abuse Report. A JIRA report is normally used to report a technical problem or suggest a new feature. If you went that direction with this issue, your report would probably either be dismissed or languish for years. A Support Case is typically used when you are having a problem that is probably not systemic but is affecting your own performance, or when you need assistance performing a complicated function like moving a private region. An Abuse Report is intended for alerting LL to a possible TOS violation, which seems to be the case here. In fact, the answer may be sort of a coin toss. It's my understanding that an AR is sent directly to the Governance team and that a Support Case is triaged by a team that is more like Customer Service or Technical Support in other businesses. My guess is that the Support team is larger and may be more nimble at times when a generic question comes across the desk. If a perceived TOS violation isn't a matter that affects you personally, therefore, LL may prefer keeping it off the Governance team's plate and letting the Support team handle it. That's just a guess, but it sounds like what @Kristin Linden is saying. In any case, though, a JIRA is not the right way to go.