Jewel Fawcett

Hi...I have a basic account with 4 avatars...i am trying to create my last one and I can not. I get to the create a avatar page and the choose an avatar is blank and the forward and backward keys do not function. I went to the help island was told to open another account and so I tried and I hit the join button and it took be to the create an avatar and still the same thing....I can not create an avatar. Please help me!