Have you tred performing a character test on Phoenix. Resets you back to default male/female shape.
First go up to the Phoenix menu up to p and make sure "Show Advanced" is checked (the bone right at the bottom)
Next go to the Advanced Menu > character > character tests > test male/female
also do this so u dont see clouds anymore:
click - Advanced – then – debug settings – then type in – RenderUnloadedAvatar and set to TRUE, click X to close. This will stop you seeing others as clouds