Hans Masukami

From your reply i take it you didn't actually read what i said. We are not buying a product. We are a community on a platform funded by our investments. Support is for problems on your end. In this case its not my fault. This problem is on linden labs end. I dont need support. I am merely pointing out a problem on there server. But support is the where you get directed to contact linden labs about issues. And having to pay for a message to come through is nonsense. Basic support is for things like: "my voice is not working". And they will give you tips. Fix problem through knowledge. Extra support means: "i cant find my house i lost it" i dont wanna look for it myself. I will pay linden labs to look for me. Extra Personal Care. In your telephone example: If you buy a phone from a company and they send you a SIM card a couple weeks later. And this sim card does not receive phone calls. You expect them to give you a new one. Basic Support Extra Support (insurance) is there for when you drop your phone in the toilet and it wont receive calls no more. Extra Paid Support. If problems caused by them is gonna be fit in the category "premium support". Everyone can start buying a month premium everytime they mess something up there then. That alone will take away the fact that you are paying for something extra. Because problems caused by them are random and has nothing to do with extra care. You say Pay 1 Month. Who says this wont happen again. And i repeat. The problem is not caused by me. Me having to pay for that. Is unjustifiable.

You are telling me. The money for renting land. Goes towards the landlord and it stops there? Who do you think the landlord pays. No one but linden physically owns the servers that are connected to the land you speak off. And the people who rent out land are just a middle man which makes your costs higher for the land. But doesnt change the income on that land for linden labs. And this is exactly what i am talking about. The community funds SL this way and that is why sl can grow and keep there servers integrity ok. But the people who fund by investing should not be the ones who have to pay for server faulties. Things not caused by them but do reflect on there investment. Its immoral

Changing the DNS did not resolve the issue. I send another ticket and the respondse is the exact same Copy Paste. About me having to go premium to get help... So they want me to throw in extra money on a problem caused by them. ...Just to get help... Dont you think that sounds very unjust? Especially if you take in account the amount of money i invested in here. Talking about land etc.

Did that, Same problem on friends PC.

Hey Forum, My account seems to be completely broken. I have done most i can do i think. The things i have done so far: - Cleared Cache. - Set avatar to Test Male. - Cleared Trash + Lost and Found. - Removed anything SecondLife Related Manually. (Even Registry files etc.) - Checked my internet settings, Ports Firewall Etc. - Resetted my Router. // No succes Nothing worked. - Send a ticket to Linden labs. // No support. - Decided to format my whole PC because it might be something else. // No success Nothing worked. By now i have logged into someone elses account and everything worked fine. No problem what so ever and voice loaded too. What happends when i log in: - I am a cloud for a very long time (10+ min) - Everything around me is grey because textures do not load. (not even basic ones like the wood one) - Friendlists does not load. - When i open a group i can chat in it but i dont see the Names of people. - Cannot open my own profile. - When i open my inventory the mouse loads like crazy up and down as if its stuck in loading something. - My inventory does not load for a very very long time. (If you wait long enough it will) // What do i end up with: - A broken avatar with no voice and no enviroment or teleporting capabilities. Basicly an avatar that is un-useable. How does linden labs Support respond to this: (I think this should be said as an warning to others) Linden Labs Support takes days to respond and then comes with a CTRL+V Answer to check the wiki etc. Even after i posted almost exactly what i posted in here right now. Told them all the steps i took. Then still i get shoved off like a newbie. I have invested alot in here towards linden labs so i feel kinda.. you know =) .. have no decent english word for this. Debugging: From the debug it looks like something is wrong On there inventory server. If you look at the 3rd one for instance. Although this is very late in the debug though so i am not sure if that is it =) But there is something obviously wrong lol. lots of weird errors. Go check out the debug snippets for yourself. =) Some interesting Debug Log Snippets: http://pastebin.com/JUNazCbW - llPumpIO http://pastebin.com/iDpu7DXn - llAvatarNameCache http://pastebin.com/92pPy5P5 - Broken Link Thank you reader for Reading, Hope you can help =) Friendly Greets, Hans.