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Beloved Ruby

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Everything posted by Beloved Ruby

  1. I thought to pitch in this discussion although I am not sure if it will be of any help, however, here's my two cents. Before a creator, I am consumer. I am no stranger to having no responses from creators. It is a bad experience indeed and well, word of mouth is a powerful thing. I personally do not purchase from that creator ever again, unfortunately. So, I do not think they are doing themselves any favors. I do believe, however, that most these creators are usually and truly busy, and time is just not on their sides. And unfortunately, not all managers or CSR's are the best. A lot of them are, but some are simply not. And well, the best ones are taken and overloaded. I concur with DRD in the sense that deadlines and so many other things get in the way of being able to fix something right away. It just doesn't happen, unless you happen to be free in the moment. But overall, I think many creators are doing a fantastic job because they know it will keep customers coming back. The fast track of loosing customer is not taking care of them as you expect to be taken care of. I do not have csr's or manager. Up to this point, I do it all myself. Sometimes, it does take me time to respond, unfortunately, however, not over a day. I do respond to all msg's that are sent by notecard, and cannot be sure about offline if I get capped. I try to be fair and try to solve anything and everything possible as fast as, taking all considerations above, I am able to. Building a business is hard work no matter if it is on SL or RL. In the end, I think we do best we can, unless your personal ethics are simply not up -to-par with what you want. And that is how businesses die. Keep customers happy and they become loyal to the brand. Happy shopping!
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