WishMore
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Posts posted by WishMore
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13 hours ago, Theresa Tennyson said:
Do you live near anyone using baby monitors, cordless phones, microwave ovens, etc.? All those can interfere with 2.4 antennas.
baby monitors no, not even microwave oven anywhere near there, cordless phone yes, but its not nearby but around with in a meter or two. But with old router I have tried everything without any of such things around, not even cell phones, just ONT router and my laptop, side by side, it still didn't worked. The ISP technician said the router G240w-F has known issues with wifi and other people also have experienced such issues. Though all the other applications worked fine on it but SL.
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1 hour ago, Solar Legion said:
That's .... odd to say the least.
my old ADSL router was also 2.4, SL use to work fine over it too.
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same 2.4. Also per say its older model.
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Thank you people. Issue resolved but couldn't with same router. ISP had to change that router with different model to make it all work. they changed "G240W-F" with G240W-A".
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First of All, Thank you Qie and Molly for following this thread and helpful tips.
15 hours ago, Qie Niangao said:I think you should start a Support case if you haven't already.
I have already filed jira with firestorm, I have provided them router configuration page snap shots, my laptop specs and crash logs,as stated by them. Matter is still unassigned, So, lets see.
15 hours ago, Qie Niangao said:maybe Linden Support can help you get the specific data the ISP would need to find their problem.
I tried filing report with Linden also, but I couldn't find right options to do so in their drop down menus. For technical problems they only show inventory as further option. But its okay, as problem is not with them anyway, its the router.
15 hours ago, Mollymews said:in the manual, Procedure 47, page 141, it says that this can be done on the Maintenance page of the router web console. Seems there are a number of settings for how much info can be written to the log file
I tried to read through those logs, they didn't made any sense to me. Also, they don't mention application names in them, so you can't tell whats what.
I am attaching firestorm crash log, if it can make any sense to anybody?
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2 hours ago, Qie Niangao said:
maybe try the EEP Release Candidate viewer.
tried, its also not working, same issue, disconnection after 1 min or less.
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Thank you Qie, I will give it a try ....and yes i do have intel chipset GPU and Nvidia card and running win 10, but for SL I use Nvidia. But Still I will give it a try.
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11 hours ago, Qie Niangao said:
The other evil thought I've had is to plug in an old wifi router to the new router's ethernet port, then connect the laptop's wifi to that.
I don't have one spare router to test that. Also that's not really a "practical" solution for me. I am still looking for solution to fix this "brand new" ONT router's wifi. Meanwhile if any of you can add more to solve this issue, then please comment.
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3 hours ago, animats said:
OK, a wired connection works, but a wireless connection does not. That means it's not SL, either the viewer or the servers. It's the WiFi system. That router is known to have a firewall.
I am leaning towards opinion that it might not be firewall issue, else it won't also work with Ethernet wire, it has to do with wireless connection. I am just in other room from router. And even if I try to connect wirelessly and run SL while sitting very close to FTTH router itself, the problem persists. SL logs in just fine, everything loads just fine, I can teleport around just fine. but that only lasts for one minute or less, after that SL screen grays out.....but that does not means that my wireless connection dips or disconnects in that moment. its stable otherwise for all other applications. packet loss is 0%
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1 minute ago, moirakathleen said:
Wireless isn't recommended for SL, and I would imagine this is because SL needs a very stable connection and not all wireless providers/equipment appear to offer a stable enough connection.
For me same ISP have been working fine for years with ADSL connection and on wireless connection with it. This problem only started just now with installation of new FTTH router. As I believe its a new router, much updated version from old ADSL one, So one can expect it would handle SL wirelessly with no problem. But it seems that's not that case :(, unless there is something wrong that I am doing. Still looking for help if any one can, will be really appreciated.
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28 minutes ago, Qie Niangao said:
The only one that seems a little strange is the "10" for "MAX Users" and "Total MAX Users" -- I don't even know what corresponds to a "user" here
I think its total no of devices that can connect to this network. I have lowered it down to 10 to lower the traffic.
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22 minutes ago, Qie Niangao said:
t's possible something in the console log could be useful to somebody to see if there's any more detail behind the disconnection message
How do I get that log?
23 minutes ago, Qie Niangao said:There's also the possibility of asking for Lab support here, but because the problem started with the new network connection it seems like support should be on the network provider.
I checked ISP won't help if problem is just with one application and everything else works fine.
24 minutes ago, Qie Niangao said:Of course I'm sure the new net works just dandy for everything but SL.
yes it does, and its very frustrating.
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I am So very much willing to allow any of you experts to my PC through team viewer to fix this issue for me. If any of you think you can do it, Please let me know ....
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26 minutes ago, animats said:
That router is known to have a firewall.
I believe my PC's firewall is not the problem as SL use to work fine with old router and on new router's firewall settings that's all I see (image attached), I don't see how I can add or remove any applications there? Plus I am not a techy person I don't really understand what that post says that you have refereed.
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Additionally I have tried connecting wirelessly while sitting just close to FTTH router, same issue happens, SL disconnects after one minute into login, I have also checked my wifi in NOT set as metered in windows or in Router settings. I have tried changing bandwidth between 20,40 20/40 Mhz in the router wifi settings page, it has no effect and issue persists. Also I have checked it seems fireware of router can't be updated, as these routers are directly sold to ISP and they further install them to customers. SL only works when laptop is connected to router via Ethernet cable, and that's not a solution for me ..... waiting for further advice. Help please ....
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1 hour ago, Qie Niangao said:
is it at all practical to connect to the router over wired Ethernet?
I am now using Ethernet cable to connect with FTTH router and now SL is working fine, no disconnection, no crashes, but this can't be permanent solution for me. I do need wireless connectivity. Please advice further how to make it work wireless also. I can attach snapshots of router settings pages if required
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Hello, I can't seem to resolve disconnection issue over new FTTH connection, before I had ADSL for years, it use to work fine. But after upgrading to FTTH my viewer disconnects every one minute after login, everything loads fine at login, runs smooth, but viewer disconnects after one minute, screen grays out with message, region maybe facing issues, check your internet connection. I have tried bandwidth help tips page on Firestorm website, its not helping, 1500 is not working, nor 500 or anything less or above that. Also, I have tried all viewers, but same issue. My laptop is wirelessly connected to New FTTH home router, speedtest says my connection speed to Tucson, AZ is on average 5mpbs, Please Tell me what should I do, I can't even stay logged in to write my question in any inworld help groups . Also everything else on net works fine .....other apps etc. I think it might be new FTTH router, I have called my ISP, and they say everything is fine on their end. Following is details of my new FTTH router. Please suggest any router or viewer settings that I can do to resolve this issue.
Device Name G-240W-FVendor NokiaHardware Version 3FE46597AAAABoot Version U-Boot Dec-31-2016--12:00:00Software Version 3FE46606AFHA97Chipset MTK7526GLot Number Jun 04 2019
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SL Viewer Disconnection Issue with New FTTH Router - Help
in Second Life Viewer
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while we are on this topic, some might find this video helpful