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RuxandraNoX

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Everything posted by RuxandraNoX

  1. Hello Yes, i received and thanks very much for this, and I will send them the link as well. Regarding the time response, seems like we have different ways of perceiving of time to end this. I don't have any computer knowledge or how the servers works, yet for me, twelve hours to fix something is pretty decent. 24 hours is already too much. After a day I start to put questions. And too give a good example of that this is possible; its mine as well. Not long ago I deleted the account. After a time I reactivated it. In the same process of submitted a ticket and I got it reactivated in 12 (twelve) hours and I was impressed by the fast response, and that was on a Sunday, Oct. the 6th, 2019
  2. I guess you missed the date when I submitted the ticket. And according to you, after about how much time should I complain?
  3. I didn't find any other place to "cry out" my frustration regarding the non existent support in so called "Support" section. I have a technical problem regarding my inventory and appearance from 5 days and on Oct., 19th, current year, I submitted a ticket. I didn't expect to get an answer too quickly, being weekend but now it takes way to long time to receive an answer or a solution. I barely received yesterday an email, with apologies and some vague promises that some "specialist" will take care of it "as quickly as possible", and when I saw this formulation I understood that it will take maybe another week to eventually solve my issue. I don't know what criteria they are using when they are taking care of those tickets, or if there is any. I asked in world , in a huge group, what is the time expectancy to get an answer to a submitted ticket and I found that it is between few hours and a couple of days and I felt more frustrated and annoyed. I am not a daily player and that wouldn't me bother too much, but being treated like this drives me crazy and makes me to take it personally. Such, to the Great Stuff of Linden Lab, try to do better in your relation with your players because from the players you earn money if I'm not wrong. I payed for premium account a while, and switched to basic, still, I bought and I buy your in game currency with REAL money and I guess that I have the right to get a decent timely response to ANY issue Thanks and good luck!
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