I didn't find any other place to "cry out" my frustration regarding the non existent support in so called "Support" section.
I have a technical problem regarding my inventory and appearance from 5 days and on Oct., 19th, current year, I submitted a ticket. I didn't expect to get an answer too quickly, being weekend but now it takes way to long time to receive an answer or a solution. I barely received yesterday an email, with apologies and some vague promises that some "specialist" will take care of it "as quickly as possible", and when I saw this formulation I understood that it will take maybe another week to eventually solve my issue.
I don't know what criteria they are using when they are taking care of those tickets, or if there is any. I asked in world , in a huge group, what is the time expectancy to get an answer to a submitted ticket and I found that it is between few hours and a couple of days and I felt more frustrated and annoyed. I am not a daily player and that wouldn't me bother too much, but being treated like this drives me crazy and makes me to take it personally.
Such, to the Great Stuff of Linden Lab, try to do better in your relation with your players because from the players you earn money if I'm not wrong. I payed for premium account a while, and switched to basic, still, I bought and I buy your in game currency with REAL money and I guess that I have the right to get a decent timely response to ANY issue
Thanks and good luck!