[Your account is currently on hold]

On 8/15/2019 at 9:49 PM, Alyona Su said:

. I wish you good luck in resolving your case.

thank you ,,, 💕

[Your account is currently on hold]

20 hours ago, Alyona Su said:

/me laughs. See the tree text that says submit a support ticket? That page you screenshot will go there automatically. if you cannot figure that out then no one here can help. Seriously.

fire is opened ... i am looking for users experience and how much they are satisfied with this rules. 🤨

[Your account is currently on hold]

5 hours ago, Alyona Su said:

Go to Secondlife.com and log in. Go to your "Method of Payment" page. Add a new method of payment and when LL takes the money for the past-due amount then your account will be unlocked and you can use SL again.

 

4 hours ago, nhr1241 said:

how i can log in if my account in hold 😖

😅😅

[Your account is currently on hold]

3 hours ago, Rolig Loon said:

Apparently not. You may have intended to cancel it, but never told Linden Lab, or you didn't complete the process.  In any case, nobody here in this forum can solve the problem for you.  We are all residents, like you.  All we can do is recommend submitting a support case to explain what you believe has happened.

 

3 hours ago, Lindal Kidd said:

@nhr1241,

After 90 days of this, LL puts your account on hold until you pay your overdue account balance.

i am sure it's canceled.... also i use same card until now, if still some steps for cancelation ... why renew stop??!

 

thanks very much ... all this information is so helpful ...

[Your account is currently on hold]

1 hour ago, Alyona Su said:

Go to Secondlife.com and log in. Go to your "Method of Payment" page. Add a new method of payment and when LL takes the money for the past-due amount then your account will be unlocked and you can use SL again.

how i can log in if my account in hold 😖

[Your account is currently on hold]

1 hour ago, Rolig Loon said:

 

That's what ^^.  As I said, it looks like your Premium membership was supposed to renew automatically, but Linden Lab did not receive payment from the source that you registered as your payment method.  So, either that payment method is no longer valid or you do not have sufficient funds in it to pay the bill.

Premium Membership it's canceled long time ago 🥰

 

40 minutes ago, bigmoe Whitfield said:

you owe LL money,  they even said it plain as day in the support reply.

😤 i don't understand LL rules

[Your account is currently on hold]

8 hours ago, Rolig Loon said:

From the looks of it, your account has a past due balance.  You should probably check to be sure that your payment method is still valid and that it has a balance sufficient to pay the amount that is due.  Linden Lab will automatically charge your payment method for the renewal fees, but if the payment method is no longer valid or cannot pay the bill, the charge will fail.  My guess is that's what has happened.

charging for what ??? i'm sure every items need to renew its cancel b4 end time ..... really confused and those guys take 15 day to reply.

 

6 hours ago, animats said:

Are you outside the US?

A friend was locked out for weeks due to LL not properly processing funds from a bank in Scandinavia. Despite letters from the bank to LL, the problem took weeks to clear up. She lost her oceanfront parcel and her in-world store was out of business for weeks.

LL really needs to get properly plugged into the major non-US payment systems. And no, that does not mean making people use PayPal. That's Tilia's job.

Not with me. yes i am out said of US but i have no issue with my card or bank.

 

8 hours ago, Fritigern Gothly said:

I did, and did you read Ellie Linden's reply?

kiss kissssss

did you understand what he looking for in this reply email !!? because, I don't

[Your account is currently on hold]

did you see the Re: [#1375893]

[Your account is currently on hold]

My Account

Your account is currently on hold. You will be redirected to submit a support case in 30 seconds. If you would like to sign in with a different Second Life account, please click Logout.

support ticket :

Re: [#1375893]

Hello *****, 

 

 

Thank you for contacting Second Life Support, and thank you for your patience. Our records indicate that this account has had Premium Membership fees past due for greater than 90 days. Consequently, this account has been disabled. As such, you have been enabled to log in to secondlife.com and pay your balance due with a credit card, PayPal, or Skrill account before your account will be fully enabled for "in world" use. Please note that past due accounts are not allowed to use the LindeX to exchange L$ for US$. 

 

You can find your current method of payment information and the ability to update it here:

http://secondlife.com/my/account/billing.php

 

For more information about the Second Life billing policy, please visit our Knowledge Base:

https://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037

 

If you have any other questions or concerns, please don't hesitate to let us know!

 

Best Wishes,

 

Ellie Linden

 

what is going on ??? anyone have idea ?!!