mini Udimo

(sorry for english) I haven't been cashout money in over 2 years. 2 weeks ago i cashout 3times. then tried again. opened a ticket it says blocked my money and an agent wanted my goverment id and home adress bill. i sent my documents. she/he asked me what I did work i replied. then he is asked and wanted many things i sent everything and i replied every questions. but still agent dont unblock my money. still "In Progress" have been one week. I tried to talk to other people they are not answered me. finally i give up cash out my money and i said pay back to my account my money. and unbelievable but he/she is said "NO! your money stay -in progress-" SO... linden lab stolen my 1000 usd. i cannot take my own money, they are not pay back to my account, i cannot reach another agent or manager/director or someone else. i lost my 1000 usd everyone be careful about cash out.