stoneready

Does anyone know nif there is some type of timer for changing an email address on your account. I have a recently reactivated account and have been trying to change my email address for over a week now. I enter all the information, get the box to enter my PW and then the message that a verify request will be sent to the email address and it never comes...and yes i did check SPAM folder. It also seems as though I am not getting off lines as well so I am in some limbo state. There is no pull down in the support ticketing page for email problems so I seem kinda stuck, anybody encounter this before?