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DrAsriel96

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Posts posted by DrAsriel96

  1. Okay never mind I got a new question now, I paid now with paypal with the count of it, trouble is, when I paid and going to choose a new house for me, after I choosed my house and clicked next, it says I need premium, thing is I paid for the quarter and says I need to upgrade my account

  2. 3 hours ago, Lindal Kidd said:

    OK, you're going to have to deal with both LL Billing and with PayPal to get this straightened out.  Linden Lab's records say you haven't paid.  PayPal says you did.

    Here is what I would do.

    1. Contact PayPal and confirm the transaction completed and the money was paid.  If it was, open a dispute about the payment.
    2. This should all be resolved (eventually) by the transaction being canceled and the money restored to your PayPal account.
    3. Now, you will STILL not be Premium at this point, but you will have all your money.  So, next...
    4. TRANSFER some money from your debit card to your PayPal balance.  The original problem occurred because LL went to PayPal for money, PayPal went to your bank account or debit card to get some, and LL's system, which requires instant payment, got tired of waiting and decided the transaction had failed.  If you keep money actually in your PayPal account, you will not have this problem.
    5. Once you have money in your PayPal account, sign up for Premium again.

    Next time, when something does not work as expected, don't try the same thing another six times!

    I charged my PayPal with some money for paying the premium, after I'm going to upgrade my account, paypal says that I need to add a card to doing the operation, thing is that i have money in the count of PayPal, what can I do? Also yes I'm 18 years old so it's not a trouble with it.

  3. Hello, I wanted to upgrade my account to a Premium, when I connected my account PayPal in second life and going to upgrade it, PayPal asked me for a credit card while I have money in the count of PayPal, can somebody help me?

  4. 36 minutes ago, Rolig Loon said:

     

    It sounds like things maybe getting a little confusing here.  I suspect the problem is with your payment method, whatever it is.   In order to use a credit card or PayPal account to pay for things in SL , it must be registered with Linden Lab.  Debit cards are not acceptable.  If you try to pay with a non-registered method, the system should simply reject the payment.  Before you try to pay for a Premium upgrade, then, be sure to follow all instructions at 

    If you think that you have done that, then it's time to call the Linden Lab billing office at the phone number that Cindy provided above.  They will be open on Monday morning (it's Saturday now).

    Well, I paid with paypal with debit card inside PayPal, the payment of all 7 attempts went fine and they picked my money from my debit through PayPal, I'll leave you an email got from PayPal while paying.

    It says "Dear Boh Che so, you sent a payment of 22,50$ to Linden Research, Inc."Screenshot_20181027-163848_Gmail.thumb.jpg.681ee21b6f6c61bfd5f7b2a26fe326e7.jpg

  5. 5 minutes ago, Cindy Evanier said:

    If the money was taken  you should have all your information to hand  including dates and amounts and call one of the billing support numbers I linked above.  

    The trouble is, I tried to call the number of the support, it says that doesn't exist, think that I'm from Italy so it's a tiny trouble, anyways I have the informations and stuff about the money taken from me, plus I paid with paypal, so should work but didn't

  6. 7 minutes ago, Cindy Evanier said:

    Was the money taken from your account?  That sounds to me for some reason the payment has failed.  Try setting up your payment method again.  If that doesn't work you will have to call one of the billing phone numbers  (my second link below)

    https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support

     

    Well yes, my money got taken from my debit card, so i wonder why they got my money but didn't get me Premium

  7. I wasn't talking about the stipends, I'm sorry if I wrote bad, anyways, I was talking about upgrading my basic account to a Premium, I tired 7 attempts for being premium, i paid 6 times for one month of premium, then 1 time for the quarter, when I go to choose the home and I click next after choosing one, the web says I need premium

  8. Hello, I wanted to say that i paid 7 times for being premium (1 quarter and 6 one month) and since passed 2 days (meaning for the one month, paid again for quarted today but still nothing), I don't know what to do anymore, I also sent a support ticket to second life staff, got closed by them, i also tried to call them, didn't answer and plus i sent an email to support@secondlife.com and no answer, can someone help me please?

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