[Bought nothing on Marketplace - How can I resolve?]

I'm kind of new and have never encountered this issue before, I am hoping someone can give me some advice. 

I bought a gacha clothing set from a seller on marketplace, when I got inworld and unpacked the box each item inside of the box was just a photo of the brand's name. I tried wearing and adding, all of them do the same thing. They are not appliers, they are supposed to be mesh objects.  Just a photo you can't interact with on the screen, each object. 

I sent an IM to the seller asking what happened here, but I am not going to hold my breathe. 

Do I have any options here..? 

 

Thanks in advance for taking the time to read. 

-P