In my case I contacted the seller
gave them my purchase order #
but somehow linden labs took the money but that's where the glitch happened
the seller never got the order
& whats more she wanted me to buy it again
well, I am no fool, I said where do you think I got it from?
I did state in 24 hours I will be submitting a ticket
we cannot do anything until then & being this is/was black Friday
market place was a total disaster screwing up our currencies
& our orders