Jekb

So I've just gotten on this recently and I don't really know what I'm doing haha. My fiancée plays a bit more than I do so I just sort of tag along, but just a moment ago I was banned from the London city new users place (and pardon me if this isn't the forum for this, I'm just inquiring about it) and I've no idea why. I see people talking about contacting the owner of the land of certain places, but again I'm new and I don't have any clue how. I get really panic-attack-level upset about bans because I'm the kind of person that will follow rules more than anyone else. If anyone can help me, that would be great, thanks!