CollidingNeurons

thanks we are attempting to go through the support ticket route so if notching else we might have better information to give to the tech at the isp, i think we just had a flow chart follower tech and it probably needs to be bumped above that since he had never heard of this and was convinced it was on your end even though we can still access sl on the cable isp that we still temporarily have on the same computer

so what do we do?

this is a bit beyond me, but i will say the isp tech said they tried a static isp and it didnt work right before he referred us to linden labs this was in response to henry

tried this this morning and it didnt work either, really appreciate your attempts at helping though

yes everything connects and no issues other than second life on two computers, the outgoing cable internet that is still temporarily on, both can connect to sl

update, contacted isp, they said they had never seen this before, seems suspicious and directed us to Linden labs with phone number which of course is an answering machine directing us to file a ticket, sigh

thanks everyone, gave up for the night buy will try both these last suggestions in the morning, and the hard drive has lots of space its a brand new computer with next to nothing on it so far

thanks, that's what we will try next

can you tell me how to do that because i think it does have something to do with the isp blocking it somehow

same result, hangs at requesting region capabilities and wont connect

not sure if that is helpful or not, but that[s the result of the trace

its timing out on multiple hops

ok it hung up at the same place, requesting region capabilities , so it must be the isp or modem setting?