[A brief note on pricing changes, which ran long.]

So, I am just a support Linden, and I don't have all the answers - we are adjusting to these changes too. But I know other Lindens will be reading these forums and chiming in as well. And, as Grumpity said, we really are open to feedback.

@Pamela Galli your account type is Basic then, to the best of my knowledge, that will most likely determine your group membership cap as well as your offline IM cap - but you can still receive all of your offline IMs by checking the box to receive IMs via email. If you do not know how to do this, we support folks are happy to walk you through it. And if I receive any information contrary to this, I will be very happy to update you.

[A brief note on pricing changes, which ran long.]

5 minutes ago, Cain Maven said:

So... why not automatically eject members who haven't logged on in years?

While that is certainly something to consider, there is not currently a way to do that. 

[A brief note on pricing changes, which ran long.]

7 minutes ago, martinmoun said:

Most of us are member of 42 groups now. What happens at the day the change to 35 applies? Will 7 groups just randomly disappear? Or will we stay in 42 groups and and if we leave one we just can't add a new group until it's 35?

No, residents won't automatically lose 7 groups when the change takes effect. They just won't be able to join anymore groups if the are over 35. Or, if they were at 42, they would have to drop to 34 to add another one.

[A brief note on pricing changes, which ran long.]

Hi! So, I am very afraid of pitchforks - please be gentle.

I just wanted to briefly address groups maths. It's true that the groups of Basic accounts are being lowered by 7, and the groups of Premium accounts are being raised by 10 - and if you look at that math alone, it might not seem to add up. However, most residents have at least one alt. Technically, you can have up to 5 alts, and many residents are not entirely limited by that technicality. But let's you had one Premium Membership and 4 Basic alts - the number of groups you could have on your main account would go up by 10, but the total number of groups you could be a member of would go down by 18. This is important because all members of groups contribute to lag, even inactive group members. This is especially true for group chat. There are residents who have a lot of alts that they have not used in years that are still part of groups, and they are slowing those groups down. Lowering the number of groups for Basic accounts will not be a quick fix for this issue, but reducing the number of groups Basic members can join could help keep it from building further as we go forward.

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1 minute ago, LittleMe Jewell said:

There were more than 10 minutest between your initial post and the first response.  Given how we typically roll around here, that was a huge window of opportunity.

That is fair.

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Guys.... now I can't delete it 🙂

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[Ranunculus Sim Is Down]

Hi, Fionalein,

Sorry! I'm not PR, just regular support - I happened to be working on this specific issue, and the residents above indicated that they would like an update, so I provided one. 

Enjoy your Second Life!

Kat Linden
Concierge Support Specialist
Linden Lab

[Ranunculus Sim Is Down]

Hi, guys! 

Just wanted to let you all know that physics have been re-enabled in Ranunculus. We are cautiously optimistic that this issue is resolved.

Thanks,

Kat Linden
Concierge Support Specialist
Linden Lab