I received the email first after the unauthorized transaction. Actually two emails saying my account was compromised then I went to the website, did not follow any links from email, changed my password saw the missing L$ waited a few days, sent a ticket in, they told me they couldn't refund an unauthorized transaction because no transaction existed. I said yes it exists here's the order number. And no response yet still a week later.
I open another ticket, and they tell me basically that it's the wrong kind of transaction and they can't reverse it. That they will only reverse transactions "for L$" not "with L$".