Just as the title says, when it comes to retrieving your old accounts that might be lost due to old password / email, blocked accounts due to random things like payment information etc. Unless you have the best memory on hand to answer their questions if your account was create back in 05-09, which most people won't, their customer service will literally do nothing but tell you they can't help you unless you answer 100% on their 3 questions that you filled in ages ago. Maybe I'm wrong and an idiot for not remembering someone from 8 years ago, but if I can say off the password ... that should be good enough to get like a temporary access incase someone files a stolen report on the account in the next month but even with knowing the password, they won't even try to help you unless you know answers from years ago. Like getting my birth certificate is alot easier then dealing with their Support Team.