MLPROCKS12

I tried to get on my other account MLPROCKS13 but when i get on it I get this message. My Account Your account is currently on hold. You will be redirected to submit a support case in 10 seconds. If you would like to sign in with a different Second Life account, please click logout. Call us at (866) 476-9763 or you can submit a support case how do I fix that??? :( Alternate account: MLPROCKS12 I tried the Submit A Support Case thing but it seems they dunno what im talking about... I had so much stuff on there. Please tell me there is a way I can get it back..