sekimikaze

Fantastic! I hope you have some issue with second life at some point and not get any support or communication from the "ticket support system"

I'm glad that this is all you can take from this, that I took Linden from someone...but you blatently ignore all the other things in the post ...just ...congrats like wow!

Okay so! I had a long distance relationship boyfriend in real life that I was dating and thought it would be fun to introduce him to second life, big BIG mistake! he met one of my "girl - friends" (more like an annoying **bleep** I tried to kick out of my life but my other friends were like "no no keep her around shes a nice girl" ) ....ANYWAYS I've caught them spending alone time together a couple of times, mainly because I have teleport rights to him and then hes at her place you know, hanging around. I wasn't MAD at these instances, but I got both of them in a skype call and told them strait out "Listen, if you two like each other please just save me the heartbreak etc and just tell me now... I wont get mad I just don't want to play games here." they denied EVERYTHING and were like "OH NO NO WE DON'T LIKE EACH OTHER" I decided to let that slide and just moved along... One day a couple weeks later I made my "boyfriend" a gift, it took LOTS of hard work to get this gift made, I logged onto his account to surprise him with this gift, now, I had logged onto him SEVERAL TIMES before and NO PROBLEM! I had access to his account and he knew it, I mean, how would I get access without his password right? What I saw when I logged in though was unspeakable... I found his and that girls "LOVE NEST" ..cozy ... kind of annoyed I took the credits from his account that would pay for 1 months rent on my land and then took off, off of his account, well he found out...obviously... minutes later He started sending me spam text messages and emails of all sorts calling me names that were really just hurtful and sexist... and he just kept going ON AND ON I had to change my phone number! once I changed my phone number though I guess him and his girly made a report about me being on his account and *drum-roll* I get banned... or no wait, NOT BANNED but "TEMPORARILY ON HOLD" and so does my best friend for some magical reason, even though SHE was not involved in this what so ever... What does temporary hold mean? well it means that all the products on second life that my character was selling on the shop, ARE STILL UP THERE and people are still buying them! second life makes a profit off of these products still being listed after all, best not completely remove this account am I right? anyways, we decide a day or two later that its time to follow second life's advice and give them a call at their hot-line number, I gave them a couple of rings and apparently they cant do ANYTHING about actual account issues, just billing issues... they recommend each time that I contact support via ticket service, which is apparently the ONLY WAY to appeal this... so I submit a ticket, the first ticket I submitted got the response of "we are sorry but your account has broken terms of service and will be permanently shut down" ...really automated... I found out my friend who also put in a ticket got the EXACT SAME MESSAGE! so I open up the ticket again asking questions like "why was I banned etc" got no response but my ticket was closed, so I tried again with the reopen ticket button, this became a repeated process! I got NO RESPONSES AND CLOSED TICKETS OVER AND OVER EACH TIME I OPENED THEM, so I opened a new ticket asking questions, that one just got completely closed so I couldn't reply... so I go back to my original ticket, the "reopen ticket" button is MISSING! ....it is NOT ON THAT TICKET! I got really annoyed at this point, "No answers, no support, no nothing just BS!" after a bit I sighed and decided to re-roll, I was allowed to use my old payment information from my first account and so I did ...as soon as I put the payment through and had more Linden (the currency on their game) I was banned! after leaving this account open for a day... I was banned! again! SO, I contacted my sl friends one of them had the answer "Oh yeah they watch if like you use old payment methods or anything like that" I rolled my eyes, as I realized how dumb it was to use an old payment method on there, some days later when my confidence was back and when I couldnt have another day without second life, I made another character, this time making sure to make a new payment method for this one...etc, I didnt add my payment method until late in the evening though, I added quite the amount of linden to my account thinking I was safe and I could finally just get back on that bike and try try again! NOPE! as soon as I put the payment through after HOURS of leaving this account active...AS SOON AS THEY GOT MONEY FROM ME! BANNED! .... I realized now, they were watching for me to add money and the ban goes by IP address, they wont reply to my support tickets, they wont issue me any refunds and they wont even unban a friend of mine who isn't related to this whole mess in the first place. So while second life is innovative for their graphics and game-play, be aware their customer support is NON EXISTENT!