from my own personal experence. i hate to say this but in general a vast majority of "abuse reports" get ignored. I see it as a premium. if someone who has lots of land and lindens file a report. they may be checked on. but in general if your the average user and file an AR ive lately seen LL take LITtlE action other then with people who do major things like crash sims etc.
The abuse report system in my opinoin should be majorly overhalled. I do not think LL moniters chat IMs at all. however (theres just too many people using sl at one time for them to do that anyways id imagine)
this is one issue i think LL really needs to improve on. There are too much misuse and there is far too much tempations by greifers to cause problems because a vast majority of times it goes unchecked.
If you ask me. the biggest solution would be for to LL to go back to REQURIING payment info for every single account . it was done that way i think at the very start of second life. this would cut down on a) greifers and b) underage people who likely shoudnt be playing second life to begin with.
that alone would cut down a HUGe, HUGE number of problems. they simply flag paymentsi info of greifers (its been done) and that way it would cut down on a lot of the problems.
Yeah good luck. The best thing i advice if someone is causing you problems. Mute them and ignore them. dont feed the trolls. and just let it be.
if you ask me though misunderstandings happen and people AR way too often. thats why it clogs up the system and likely why so many serous abuse reports never go solved.