I have of course tried contacting the merchant but no response, and they have also seemingly not been active for quite some time. The item cannot be unpacked (it's broken, not an issue that could be resolved through restarting or anything. It's just an empty box) and I'm not sure where to go from here.
Any help would be great, thank you.
Merchant also does not have a redelivery terminal as they are a smaller creator with an unfinished shop.