Recently my account was hacked. I have a premium membership and a "BEST" password. The password was changed so I could not log on as myself and had to use an alt. My alt is a basic account. How do you get the premium support if you cannot access your information? This person was Arabic and plays at a gaming sim Masari Games was one of them. I will not pay for two premium accounts.This was taken care of within 24 hours, however, it will take 3-7 business days for the money to be recovered.