Gluscenco

I did not log into my premium account for a couple of years and when two days ago I decided to log in again I was unable to do so. I submitted a ticket to the support team asking to reinstate my account but received a reply that my avatar cannot be found in a database and suggesting to create a new one. I created a new one but this not a solution for me because I need to have access to my old account which I paid for in August and therefore it still should be active whatever I log in to it or not. Currently I am disappointed with the level of customer support in Second Life and I believe that it must be even better for the premium account users. My old avatar name is MsLarisaBaily and an email address, which I used to sign up in 2010, was larissa.grice@polytechnic.bh. Unfortunately this email account was cancelled by my employer a few days ago when I quitted a job in this organisation. By the way, when I started creating a new avatar, I decided to try to give it the same name MsLarisaBaily and I received a message that it has been taken. In other word it is still somewhere in Second Life database and it is a mystery to me why the support team cannot find it. Please sort out this problem for me. Regards, Larisa Grice