Resa0302

On the 27th, I was purchasing/gifting a Thirst Hud for another player, the first time I tried it, a msg came up that the transaction was cancelled, and the player did not receive the hud. but my account was deducted the L$599. The message said next item I bought would be delivered to the player and my account would not be deducted. Well it was for a total of L$1198 :( I have contacted Niore Luminos regarding this matter, she is the support monitor for the bloodlines Liquid Frontier and have recieved no reply. What do I do in order to get my L$599 returned that I was charged? Thank you in advance, Resa0302