EDIT TWO: It may seem that somehow, something on the account got refunded. I suppose there's nothing you can do about that.. you can't appeal an account restore as apparently hers is uneigible for it in this case. END EDIT. EDIT Seara asked them what rule she broke and why her account was closed, their response was: Thank you for your response. As stated in our previous message, this account is permanently closed and is not eligible for release.END EDIT Hello, everyone. It appears that a friend of mine, Seara Taurus, has had her account unfairly terminated. She woke up today, and tried logging in to the viewer, And for some reason it didn't work, so she decided to reset her password (since she was a bit worried). She could log in via the Second Life website, and all was fine. Though she was not aware that there was two ways to reset the password, one being while you're logged in, and the other being logged out and retrieving the password. She did not remember how the password retrieval worked, and was stuck on answering the "Secret Answer" and Naming the residents (she has maybe hundreds of people on her friends list, and can't remember everyone's account name, since she goes by display names). She was fairily flustered and submitted a ticket to LL asking if her account could be taken off hold so she could reset the password whilst logged in. This is the response she got: "Hello Seara Taurus, Thank you for contacting Linden Lab. After conducting a thorough review, Linden Lab has determined this account has violated the Second Life Terms of Service. Regretfully, we have determined this account and all alternate accounts will be permanently terminated. Regards, P----- S----- Linden Lab Support The entire Second Life terms of service can be found here: http://lindenlab.com/tos " She did nothing wrong, and she's never had a problem with LL before. Does anybody have any suggestions what she could do to redeem her account? Will all her items be gone? (She's invested hundreds of dollas into her account over the last 3 and a half years, and she's basically bawling her eyes out at just the thought of it all being gone). Thank you all for reading, and I really hope this gets resolved...