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On 5/21/2020 at 11:16 AM, Willow Wilder said:

Details beyond "doesn't launch" are especially helpful. You may be running into an installer message? It's not clear. See this page as it may help  Firestorm Wiki - macOS 10.15 Catalina Issues

Hello, Willow Wilder;

So, I just had the update for Catalina updated to 10.15.5 and after I get passed the gatekeeper to approve the app it still doesn't fully open. I'm not sure what could be the reason. 

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12 minutes ago, arabellajones said:

There is one thing you missed at this stage, though it trickled out in the thread.

Windows, Mac, or Linux, and which version.

I had a fun time, earlier this week, with trying to get some software to run. Long story, nothing to do with SL, but some open source programming teams can't document their way out of a soggy wet paper bag. There was a bit of "everyone knows" in the process which nobody had bothered to document, neither before nor after a significant change.

Correct. It was later mentioned little by little as the thread grew. After hours of trying to figure out what the crap went wrong, I managed to miss the details in my prose. 

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2 minutes ago, Cindy Evanier said:

Or if you have a version that gets you inworld, join the firestorm support group and ask there.  As Alwin said LL won't help with 3rd party viewers just the official linden one

Makes sense. Yes, finally after many hours of determination, I can finally log on and go inworld to join support group. 

Thank you both so much! What a relief to finally get back on!!!

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3 minutes ago, Alwin Alcott said:

also 13 yrs here   but LL support isn't helping with firestorm. They have their own support. https://www.firestormviewer.org/
If you want help from LL they always ask to use the official viewer

Ahhhh... gotcha! So, use the link you provided later on? 

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18 minutes ago, Cindy Evanier said:

When you say it doesn't launch, what error message do you get?

It wasn't giving an error message, but it was just lingering as if it wanted to launch. I contacted Apple and the guy was extremely nice. He did a screen share and was trying to help me for an hour and still nothing. So, almost 16 hours now and I was literally about to give up until I was thinking to just start with an older download but Mac there is no 32 download. So, I installed Firestorm 6.0.2 (56680) Animesh Release, which worked surprisingly ... Now, I want to slowly upgrade back to the Firestorm 6.3.2 (58052) Bakes On Mesh Release, but a little nervous that it won't respond. What you think? My laptop is the latest MacBook Pro 2019 16" if that helps and it's running Catalina latest update 10.15.4 

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I was toggling with the other downloads and selected Firestorm 6.0.2 (56680) Animesh Release which started right away... So, I'm going to try updating it to the Firestorm 6.3.2 (58052) Bakes On Mesh Release which was the latest downloads. I'm still going to contact LL tomorrow, because that freaked me out. My computer is not the a gaming machine, which I wish, but it is the latest Mac 2019 16" edition that is trying to keep up with the latest gaming machines. 

I do thank you so much for responding that was really nice. 

 

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Is there a solution for why doesn't my firestorm launches? I've tried multiple times uninstalling and reinstalling, all day yesterday, and now it is driving me crazy. 

Before I see the suggestion of doing a clean install, allow me to say that I have deleted everything and did the clean reinstall and the results were the same.