hi, i'm using the most recent versioin of the second life viewer. i am trying to purchase a free item (https://marketplace.secondlife.com/p/Figgis-Hockey-Bears-FREEBIE-GOHA-Bear/3603038) but it is not showing up in my objects folder. i also don't have a received folder. i don't know if its a problem with the object itself or my account. i have already tried a clean reinstall. edit 1) yes i've tried clearing the cache, and 2 different browsers (i.e. & firefox). the item just stays in the shopping cart when i check out. i'm using windows 7. edit 2) in response to the first reply...should i not have a "received" folder? edit 3) i still can't find a received folder. in response to my original question, i am now getting a message on the market page "Figgis Hockey Bears - FREEBIE GOHA Bear Version 1.0 could not be added to your cart, try again later." edit 4) @KarenMichelle i click on check out, it logs me out, i type in my login, but then it takes me right back to the marketplace start page. meanwhile the item is still in my shopping cart. i never get further than that. now i'm not getting the unavailable message any more though. @Rolig Loon i'm not using any adblock or other software with second life. this is kind of confusing/annoying way to have to reply to threads...but i guess it cuts down on spam. edit 5) @Rolig Loon same problem with that one... i've been able to pick up freebies in game without a problem. this is my first time using the marketplace. could it be a virus protection problem? i'm using norton but i'm pretty sure i have it set to accept secondlife with my firewall. pretty sure. it still shows the item in the shopping cart. it never finishes the transaction for some reason. i've looked in my inventory as well it's not there as far as i can tell. edit 6) i only have an inventory and library folder, nothing under it. and i have an objects folder inside my inventory folder. edit 7) @Rolig Loon i have tried clicking buy now and check out, same thing on both. i have also just changed my norton to "allow" instead of "auto" on norton internet security and still no change. @ KarenMichelle Lane i've tried resetting firefox, i've installed chrome & tried the transaction there as well, same result. still haven't resolved the problem. i downloaded & ran the AdwCleaner but it didn't find anything. i didn't really expect it to since i've only had this computer for a month....since it is a brand new, custom built computer, could i be missing a bit of software that i need for the "GUID" transaction thing? EDIT 8) DERRRRRRRRRRR!!!!! YAY!!!!!!!!!! PROBLEM SOLVED!!!!!!!!!!!! so dumb....this whole time when i had been clicking on CHECK OUT, i did not see the PLACE ORDER button at the bottom of the screen!!!! so now it works, they're delivered to my inventory....in a brand new received folder that just appeared. so @ KarenMichelle Lane i guess i hadn't been completing the transaction. but usually that's what check out means? LOL! i guess that's what you were trying to tell me. *******just a suggestion: it might be helpful for others in the future if that 'place order' button can be moved up to the top by the checkout button?******** thank you all for your help! /end