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Reid Parkin

Resident
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About Reid Parkin

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  1. Anyway, it hasn't had an impact yet on the number of requests I get for redelivery of MP bought items. I'm still searching for orders and pressing the redelivery button, while informing my customers of this new feature.
  2. Continuing on the fun fact, I noticed almost as soon as I started making mesh plants that they alpha glitched way more than the old sculpted plants. It was almost a must to use alpha masking with mesh, whereas the old sculpted plants looked decent with just alpha blending.
  3. This makes sense. With exclusive work you only get paid once.
  4. I agree with this. It would be a lot more justifiable to tell the buyer she should have 'read carefully' rather than leaving the review because she may not have. As for taking it further, the negative review doesn't bother me.....unless it started happening more often 😟. thanks everyone for your views.
  5. I asked for an explanation and I graciously accept it. However, if any customer ever complains again that they lean towards the seller when removing reviews, then here is the proof that they don't.
  6. This is the outcome. Hello Reid, Per your request, here are the results of the review of your flag: There is plausible ambiguity in the description to be able to understand why the purchaser would feel like that they didn't get what they thought they purchased. This mostly stems from the phrase, "Very large planes with some slight curves and a high quality clean texture. The item is also supplied in a rough dirty form, which has its own appeal," in the description; it is not clearly stated to not be three-dimensional, and the word "planes" can be misunderstood as "plants" if not read carefully. Resident should alter description and post response to review. We hope this information helps you make appropriate adjustments to your description to prevent future confusion with your customers. Best Regards, Jagix Linden Account Specialist Linden Lab _____________________________________ I have made a comment under the review, so I think I will leave the description as it is. An important message here is not to describe how beautiful your item is (I try not to do this), but to explain exactly what the person is buying. And it is reassuring to know that the bad review reviewers are on top of things
  7. Thanks Dakota, it would be good to know why. You know it isn't that it matters so much to me, just curious, because I do try to tell people what they are buying. If the review had said the texture is bad then that would be fair as I said it was high quality, but it complained about the mesh, which I felt I described perfectly, and she agreed with my description - but that is what she didn't like about it 😞 Here are the results of my support ticket. I hope I am allowed to post it here. I have an unfair product review, that I have already flagged. The review does not adhere to the Product Listing Review guidelines as it complains about a feature stated very clearly in the description, and even describing it almost exactly the way I describe it in the listing. link to product removed Please bring this ticket to the attention of the appropriate staff members who look at flagged reviews. Jagix Linden said an hour ago Hello Reid, Thank you for contacting us. We have reviewed the information provided. Ultimately, you will be able to see the results of our investigation n your page, however, Support is unable to comment on what action may or may not be taken in regards to your report. We also encourage all Merchants to reply to every review that is posted on their products. If the review is reported, but not removed from the listing, then the Merchants Comments can help negate a negative review that may have been left by a customer. Best Regards, Jagix Linden Account Specialist Linden Lab R Reid Parkin said 10 minutes ago thank you I did put a comment under the review to explain, and this will help future buyers to decide. But I don't know how to prevent this in future and how to make it clearer what people are buying before they buy it, and become upset. Following Dakota's advice I added this just now Reid Parkin I added this to my case As advised by Dakota in the forums, I am requesting further information on why the review was not removed. Please see thread here https://community.secondlife.com/forums/topic/433718-product-review-no-no/?tab=comments#comment-1864540
  8. Then I hope Dakota reviews her product review listing guidelines as it's misleading. Why have it if it isn't going to be followed 😞 I only just realised there is another long recent thread on this, so I'm not alone anyway. But maybe this thread could lead to a review of the guidelines, @Dakota?
  9. I have an item listed that I tried to make sure I described properly, but I got a one star review for exactly what was in the description. My item is described as 'very large planes with some slight curves and a high quality clean texture'. This isn't hidden in a long description. It's on the second line of a short description. I got a one star review from a customer who questioned it being mesh, and then went on to say the item is a transparent texture on a curved piece of mesh, and not 3D, and that the texture is not so bad. I thought this was a product review no-no. So, I flagged it and made my comment, and yet it remains after almost 2 weeks. Maybe the commerce team are just very backlogged, but in my experience with unfair reviews, if it is not removed in a few days it stays I read the Product Listing Review Guidelines by Dakota, which states - '' .....there are some no-no's that will result in your review being removed from an item listing. Reporting issues that are outside of the control of the seller or are known issues. Reporting issues already detailed in the Product Listing The point is not that I think the review will affect the sale of the item because people will read and see, but only because the review does not, in my opinion, follow the guidelines set out by Dakota.
  10. When customers tell me how to run my business I take it as a favour, because this person is taking the time to let me know. I read the original post as a tick box list (where it applied to me, like boxes - I don't like boxes either). I don't take it as an insult to me personally, because why should it be? Yes, it was a touch direct, but it wasn't personal (maybe to the seller of the clothes but I suppose we needed an example). So, I read it to see what I can get out of the message. So often, in RL and SL, businesses don't know what doesn't work for customers. How often do I say 'what are they thinking, don't they know how annoying this is?' - in rl because I don't shop in SL. Here is one pet hate as an example - the label on clothing at the back of your neck, now some clothing makers have finally learnt to make that label part of the clothes, good on them. The other itchy labels I have to cut off, and then I never know what size it was if I ever need to. Doesn't anyone let them know or is it they just don't care? - and if I had an opportunity to let that company know I think I might sound a little bit annoyed too, to get my message across just in case a passive polite smile makes it seem like it isn't that important to me, and it really doesn't annoy me so much because I'm not showing any emotion behind my message. This is just an example. When customers inworld give me advice I almost always take it, and they are almost always right. But they don't sound annoyed, I must say people are always so nice to me inworld. I guess I'm lucky. Merry Christmas to all 🙂
  11. and the store will continue to have a very fine reputation because nobody is allowed to name and shame. I believe most of these big skin shops only sell inworld anyway, so the new redelivery system wouldn't work. Nobody can rate it, so it's a gamble. You rely on a 'very fine reputation', which comes from what? I would just continue sending messages, but I can understand how stressful it would be to just wait for that response.
  12. I can see now why LL sat on their hands on this request for so many years, and even told us once that customer activated re-delivery won't happen. It wasn't because the job was too complicated technically , but because they foresaw these issues. But every time the request was raised at meetings and here in the forum over many years, there was never any objection from merchants. It was always on that wish list, and LL was scolded many times for not giving us this very basic change to the system - not one person raised an objection to it. It was finally announced as coming soon, and LL never lets us know they are about to push the button to go live - never. They just do it, and we were told this time it was coming. I have no concerns because I have always voted for it, and knew what to expect, and I have been patiently waiting for it. It's the only new feature out of that long list that actually improves the MP for me. Despite the fact that less people will shop inworld, and I do like them to shop inworld because they always buy more, but customer convenience and satisfaction is more important to me than my pocket. I just want to be able to update my items and put a date of the update in my description and direct the customer to self redeliver if the update is wanted, and in that redelivery they will also receive all previous versions. For me this ticks all the boxes.
  13. We've been asking for this for years and years. We didn't ask for a system that was limited to 6 or 12 months. Might as well not bother with it at all, because it really is useless for most purposes. If I update an item the customer might not even realise there was an update for 6 or 12 months. The only good it will be is for those very few items that weren't delivered at time of purchase, and so you might as well limited it to 1 day. For items lost in inventory (which happens very often) and for updates it would have very limited value. Many people have been asking for this feature for years, and LL listened. But with a time restriction it wouldn't be much use to those people who were asking for it. The way I run my business is to give lifetime support and updates. This feature was supposed to make that easy.
  14. Because I tend to spend more time these days updating and improving my items than making new ones, it could take me 12 months to get to an item - I have a long list of items I am updating (actually all my items). It could take 2 or 3 years to get through that list. So, I need this system to have an indefinite time interval or it won't be much good to me or my customers.
  15. I remember some customers complaining once in the forums that an update was not as good as the original item, and their 5 star review was for the original item. for that reason I usually include all versions when I update. A 5 star rating and review are based on the item bought at the time. The new animation or texture etc. might not be seen as being as good as the old. I update all the time, but when I improve an item it is because the original was not as good as it could be, and the customer deserves the best quality that it could be. Therefore it is not a gift, but it's improvement (hopefully) - just like your phone gets updated software etc. You don't pay for this but people are working on it constantly. My customers know I update my items constantly, but many are just shy about asking for an update, or can't find that proof of purchase. I would like my customers to have lifetime updates, when they want it, and not have to wait for me to do it. Perhaps give other merchants the option to turn off customer redelivery, or allow us to set our own time frame - which includes indefinite. If there are time restrictions then for me it will be a feature that I have been waiting years and years for, but will only be a fraction as good.
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