kangar Aya

When I try to log on to second life on my normal account it comes up with an error box that says "We are unable to complete your request at this time. Please contact Second Life support for assistance at secondlife.com/support..." this is my important account, and I have lots of L$ on there, as I had been saving, but I havent been on in a few months. Why can I not access my account, and how do I regain access, as I can't log on online either. When I try and log in online it says 'Your account is currently on hold. You will be redirected to submit a support case in 10 seconds. If you would like to sign in with a different Second Life account, please click Logout.' And I cannot submit a support case because you have to log in to create one!