Kristin Linden

Hey there paperfairy! If you continue to experience issues adding your payment method and you've exhausted all of the general troubleshooting tips, and reviewed our list of accepted payment methods detailed in the Billing FAQ page (https://community.secondlife.com/knowledgebase/english/billing-r11/#Section__9 ) you may contact support by either submitting a case (https://support.secondlife.com/create-case/) or by calling one of our Billing Support numbers: US/Canada (toll free): 800-294-1067 Long distance (not toll free): 703-286-6277 Our Billing team is available from 6:00 AM to 3:00 PM PST, Monday through Friday. We'll be more than happy to look into this further with you.

Hey folks! Just a reminder to please keep things appropriate for this section. I've gone ahead and removed a few posts. Carry on!

Hello kaybaybe, If you made this purchase as a Limit Buy the funds will be sent to your USD balance on your account if you cancel it, and not back to your payment method. You can use your USD balance to purchase your L$ as a Market Buy. You can cancel your Limit Buy by visiting secondlife.com > Linden Exchange > Manage > LindeX Order History For more information about Best Rate and Instant Buys, visit our Knowledge Base here: https://community.secondlife.com/t5/English-Knowledge-Base/Buying-and-selling-Linden-dollars/ta-p/700107#Section_.1.2 If you need any further assistance you can contact us by using one of the Support numbers Lindal provided or by submitting a case: https://support.secondlife.com/?lang=en-US

Hey there DarkRaven Clawtooth! I've edited your original post since case replies/correspondences are private communications intended for you and the agents responding to the case, and these cases can contain sensitive details that may pose a security risk for your account/case. I have checked out the case that you mentioned, and it appears that the case you are referencing was an old case from 2017 when you originally contacted regarding this issue. This is why that case is closed and unavailable for a reply. I do see that you created two new cases earlier this week to reply to your original case and received a reply (Case # 213798). That case was closed since there was unfortunately no further action our Agents could do to assist you with this issue. We encourage you to review the response you were given, and if you have any questions or need assistance with anything else you are more than welcome to submit another case.

Hey there LylaBug! I've edited your post to remove the screenshots as they contain the names of other Residents. If you are unable to log back into the region where the griefing is occurring, you can submit a report from a region that you are able to enter. You can also choose a different region to log into by typing it into the viewer. Just be sure to include the name of the region where the incident is happening so that we know where to look In-world Abuse issues are not handled through Support Cases, so if you submit one through a case you will be redirected to file an Abuse Report. For more information on Abuse Reports, please read our Guide to Filing an Abuse Report in the Second Life Knowledge Base: http://community.secondlife.com/t5/English-Knowledge-Base/Filing-an-abuse-report/ta-p/700065

Hey folks, Just as a reminder, please keep any and all personal spats/back and forth off-topic bickering off the Forums as this is not the appropriate place for such discussions. We recommend you keep it to PMs, other private means of communication, or just drop the matter entirely. Since this thread has been recreated in another section I'll be going ahead and closing this one. As stated by Jagix in the other thread, this issue has since been resolved. If you guys notice anything else being hinky, please feel free to report it so that it can be addressed Thanks!

Hello folks! I've gone ahead and moved this thread on over to Forum Feedback, but I also wanted to gather some information on this issue. When reporting from a web browser a window should pop up that contains a field to enter in additional details and a "Submit Report" button that finalizes the report. This should also still be the case when reporting through a mobile device. If you guys are seeing otherwise, please feel free to provide any additional information and we can try and see why that might be. Thanks!

Hey there Jade2555! If you've cancelled your account and would like to un-cancel/reactivate it, you can contact us by submitting a Support Case at this handy dandy link: https://support.secondlife.com/create-case/ We'll be able to assist you further with reactivating your account there

Hey there rasterscan, It looks like we sent you an email regarding your Process Credit Request. Please check your inbox (as well as your spam/trash folder) for this email and follow the instructions that are listed. If you're unable to locate the email or do not have access to your current email on file, please submit a Support Case so that we may assist you further. You can submit a case by following this handy dandy link: https://support.secondlife.com/

Hello EjeFief If you have not already, please submit a case by visiting: https://support.secondlife.com/ Be sure to provide the name of the item and the Order ID if possible so that we can look into it further.

Hey folks! It looks like someone spilled some leftover Thanksgiving gravy, and there was a Billing Outage/Hiccup on 11/24/2017. This outage has resulted in some issues involving Marketplace Transactions not processing correctly. We are aware of the issue and are currently investigating further so that it may be resolved as soon as possible. Sorry for the inconvenience!

Hello there! I'm sorry to hear that you experienced an issue with your account. Since we cannot assist with these types of issues on the Forums/Community page, we encourage you to refer to your existing case if you have any further questions or concerns about your account.(Case # 02552850) For future reference, any time you have issues with such as these, please feel free to submit a Support Case (you can do so by going to this handy link here: https://support.secondlife.com/create-case/) or alternatively, you can call one of our Billing support numbers (Toll-Free (US/Canada): 800.294.1067 or Long-Distance: 703.286.6277) and they should also be able to assist you.

Hello Aktahar Kawadias! This is an excellent question that I will be more than happy to clear up for you. As stated before in this thread, Region owners can have their own set of rules for what they wish to allow or to not allow on their land. However, they themselves must abide by our Terms of Service. The main thing to take from this is that our Governance Team cannot enforce a Region owner's rules for their land, as we only action on violations of our Terms of Service. For Example; A region owner has set a rule on their land stating that all visitors must wear Clown Shoes. A Resident comes to the region wearing Flip-Flops and is ejected & banned from the region. If the region owner submits an Abuse Report on the Flip-Flop wearing Resident for entering their region not wearing the correct shoes, we will not action it because it is not a violation of the Second Life Terms of service. The same goes in reverse, if the Flip-Flop wearing Resident reports the region owner from unfairly banning them from their region because they weren't wearing the correct shoes, we do not get involved. Now if someone is running a region and are allowing adult activity/content on a G rated region, for example, then that's something that can be reported to us and be reviewed for violating our Maturity Rating standards.

Hello pennytrated, I'm sorry to hear about these issues that you're experiencing. Please be aware that we do not handle Abuse related issues through Support Cases, as these issues must be reported using the in-world Abuse Report system. Keep in mind that we cannot provide assistance for anything that is occurring on outside platforms, such as Facebook. We encourage you to reach out to their respective Support/Abuse teams and use the tools provided by those platforms to handle the situation there. If you are reporting violations or abuse on our service, be sure that your Abuse Reports are clear and contain as much information as possible. Incomplete or unclear reports make it harder, or impossible for our Governance team to review. We also ask that you do not include screenshots from 3rd party services, such as gyazo, in your reports as our Governance team does not accept these as evidence due to the possibility of them being edited/altered. When using the screenshot feature built into the Abuse Report system, be sure that all information within that screenshot is clear. If you are reporting something occurring in chat, be sure that it is clearly visible and not obscured by other windows. Do not copy and paste the chat into a notecard and screenshot it, as this can also be easily altered.If it's a griefing object, be sure that you have the object profile window open and clearly visible so that the name of the object and the object owner is visible as well. If you are being sent viruses to harm your machines outside of Second Life, we again cannot assist with that. However, if they are sending you objects/links, etc, within Second Life please report this with as many details as possible so that our Governance Team can identify it. We always recommend that Residents do not accept items from others that they do not know, or click on any suspicious looking links. We also encourage Residents to keep their AntiVirus software is up to date and to run regular malware checks. As with any harassment, if you fear this may have an impact on your real life, such as threats of personal harm or putting your actual safety at risk, we encourage you to also notify your local authorities so that they can assist you in taking the appropriate steps to ensure your real life safety. For more information on Abuse Reports, please read our Guide to Filing an Abuse Report in the Second Life Knowledge Base. http://community.secondlife.com/t5/English-Knowledge-Base/Filing-an-abuse-report/ta-p/700065 If you have already filed an in-world Abuse Report, we thank you. For privacy reasons, we're not able to update you as to the result of the report once it's been actioned, but you will receive an email confirmation that the report has been received by our Governance team.

Hey zoeking75! Thanks for reporting this! We are aware of this phishing scam going around recently. We ask that if you do receive this message to block the individual and immediately file an Abuse Report. Do NOT under any circumstances call the number provided in that message, as it is an attempt to phish and scam Residents. We will never contact you in-world in such a manner if we believe your account has been compromised. When completing the report, please provide as much detail as you can and include a screen shot if possible. If an account name is not available, please file the report as using the account name of "Governor Linden" and include an explanation in the details. For more information on Abuse Reports, please read our Guide to Filing an Abuse Report in the Second Life Knowledge Base. http://community.secondlife.com/t5/English-Knowledge-Base/Filing-an-abuse-report/ta-p/700065 If you ever feel that your account is compromised, we encourage you to reset your password and contact Support. You can find all of our Support Phone Numbers and can submit a case here: https://support.secondlife.com/contact-support/

Hey there Jazmina Voom! In the future, if you would like to request a refund or have any questions regarding refunds to specific transactions, you can submit a Support case and we should be able to help you there. You can also use your USD balance to purchase L$ as well if that's what you wanted to do to start with. You can find more information on how to use your USD Balance here: You can submit a case at this handy dandy link if you have any questions or need further assistance: https://support.secondlife.com/

Since this thread has veered vastly off-topic, I'm going to go ahead and close this thread. To address the original question: In the future, if you feel that you have encountered a violation of the Second Life Terms of Service in-world please feel free to report it by filing an Abuse Report. When completing the report, please provide as much detail as you can and include a screen shot if possible. If an account name is not available, please file the report as using the account name of "Governor Linden" and include an explanation in the details. For more information on Abuse Reports, please read our Guide to Filing an Abuse Report in the Second Life Knowledge Base. http://community.secondlife.com/t5/English-Knowledge-Base/Filing-an-abuse-report/ta-p/700065 If you have already filed an in-world Abuse Report, we thank you. For privacy reasons, we're not able to update you as to the result of the report once it's been actioned, but you will receive an email confirmation that the report has been received by our Governance team.

Hey Callum, Thank you for the excellent question! I'll double check to confirm that the information is correct on these pages just in case there have been minor changes that weren't updated. To my knowledge that list should be up to date, but it certainly never hurts to check Also, as always, if you ever have a question about a particular payment method and if you can use it in your country you can always contact Support and a billing agent will be able to assist further. **Update** After doing some checking around, the list of Payment Methods by country is indeed up to date. Though it's important to note that PaySafeCard can not be used on its own, and but it can be used with Skrill if it's marked as available for your country under the Paypal/Skrill part of that table.

Hey there Jhoxh! I'm sorry to hear that you're having problems adding a payment method to your account. If you have not done so already, you may want to review this page for a list of all payment methods that are accepted depending on what country you're in: https://community.secondlife.com/knowledgebase/english/list-of-accepted-payment-methods-by-country-r1396/ There's also some handy dandy information regarding Billing and adding payment methods on this page as well: https://community.secondlife.com/knowledgebase/english/billing-r11/#Section__2 If you're still unable to add a payment method you can always submit a Support Case and one of our Billing Agents will be able to review the issue further for you. You can do so by visiting this link: (https://support.secondlife.com/create-case/) or alternatively, you can call one of our Billing support numbers (Toll-Free (US/Canada): 800.294.1067 or Long-Distance: 703.286.6277)

Hey there! Just dropping in a quick note to remind everyone to please remain on topic and keep any back & forth bickering to PMs (or just drop it completely), as it makes it difficult for others to follow along to find a solution for the issue. You may review our posting Guidelines here: https://community.secondlife.com/forums/topic/403538-community-participation-guidelines/ Thanks!

Hello! We're currently looking into the issue and hope to get things back in working order as soon as possible. Please keep an eye on https://status.secondlifegrid.net/ for any updates. We apologize for the inconvenience!

Hey there! I'm going to go ahead and lock this thread since we already have active threads discussing the current unscheduled maintenance. We encourage you to check https://status.secondlifegrid.net/ for any updates or for notice of any maintenance that may be occurring. This will include scheduled maintenances, or times such as these where an unscheduled maintenance needs to be performed to fix something that has popped up. Thank you for your patience and we apologize for the inconvenience!

Hello sandrina1981, I’m sorry to hear that you are experiencing an issue with missing L$. Since we cannot assist with these types of issues on the Forums, we have created a Support case for you. Case # 02529558 For future reference, any time you have issues with such as these, please feel free to submit a Support Case (you can do so by going to this handy link here: https://support.secondlife.com/create-case/) or alternatively, you can call one of our Billing support numbers (Toll-Free (US/Canada): 800.294.1067 or Long-Distance: 703.286.6277) and they should also be able to assist you. To avoid issues such as these in the future, we highly encourage you to not accept or rez items from people that you do not know. You may also want to adjust your debit permissions. Sincerely, Kristin Linden

Hello Ezziedq Mirabella, As mentioned before, we require specific documents in order to assist with an account where the owner has passed away. The best thing you can do is to submit a case, or encourage those that would likely have the documents required to do so. https://support.secondlife.com/create-case/ You have our deepest condolences for your loss.

Hello there Horacio, I'm sorry to hear that your partner and friends are encountering such troubles. As stated previously, if an individual is harassing you or anyone else on other platforms outside of Second Life (Facebook, Skype, Blogs, etc) you will need to reach out to the Support/Abuse teams for those websites/platforms. We can only address issues that occur on our service. The best thing that you and others involved in this situation can do is to block the individual and file an Abuse Report if they are constantly going out of their way to make contact despite the blocks. When filing an Abuse Report it is best that the person(s) who are directly being impacted by the incident file a report, and to provide as much clear and relevant information as possible about the situation. You can find more information regarding Abuse/Harassment and Abuse Reports in these links: https://community.secondlife.com/knowledgebase/english/how-to-deal-with-abuse-and-harassment-r610/ https://community.secondlife.com/knowledgebase/english/filing-an-abuse-report-r25/ In regards to the threats to compromise accounts, we recommend following these tips to help keep your account secure: - It is never a good idea to share your account login or payment information with anyone; it places your account at risk for theft and unauthorized activity. - Please be wary of any links or instant messages that you may receive in Second Life, social media such as Skype, or via email. Many account takeovers are the result of a "link from a friend" that was actually sent by the "hacker". If you are at all uncertain, do not click the link. - Any time you feel your account is at risk or was compromised, immediately change your password to something new and contact us or create a support case. - Use a strong password that contains at least 8 characters, including numbers, letters, and non-alphanumeric characters. It's important that you do not use the same password for Second Life that you use on any other websites. This will protect your Second Life account if another service is compromised. If you have more than one Second Life account, use a different password for each one. - Be sure that your anti-virus software is up-to-date, and perform regular periodic malware checks. If you have already filed an in-world Abuse Report, we thank you. For privacy reasons, we're not able to update you as to the result of the report once it's been actioned, but you will receive an email confirmation that the report has been received by our team. We hope that your future interactions in Second Life are pleasant ones.