Rachael Lazarno

I've figured this will likely be the end result and have explained as much to her. It makes the most sense after all… But I had to double and triple check to be sure is all.

I've already told her it’s something she probably did as well. I can't prove it though to be fair and maybe I'm at fault for trying to give a person the benefit of the doubt. I have not seen the ticket reply so it's possible there are missing bits of information. My concern, and perhaps it was premature, was trying to stay ahead of the issue and make sure all avenues of resolution have been exhausted from our end is all. You never know after maybe others ran into the same or similar problem.

To my knowledge, and I've clarified it may not be gospel at this point, is the first account was locked for valid charges but she was unable to pay it is unable to pay that past due balance. The secnod account and such were ones she had on the back burner not per say new more so as unused I guess is the better way to put it. Now as I understand the TOS they can lock those acounts becasue the first is locked bascilly. My concern though is if the accounts were locked and with no billing info then how are the charges still going through? To answer "Why is it always "friends" coming to the forums asking this kind of thing and not the person it actually happened to? Yeah I have an idea." I simply thought it on post first I guess didn't think that'd matter. Thanks for the feedback though.

I may not have all the information that much I'll give you. It's still a bit back and forth after all between her and linden labs on what they can see, what she can prove. So yes I'll concede there may still be facets I do not have in their entirety. My post is not per say to flame Linden Labs and their bad way of handling things. I’m sure there is more that goes into these things than I will ever know. What my post is aimed to do is to get advice from the community on if people have run into this before, or heard of something like this and to get advice on actions that could be taken to reach an agreeable situation. The problem is after all that somehow fraudulent charges were made and she doesn’t feel she should have to pay them and SL says she does. It becomes very he said she said I’m aware; so I’ll reiterate then that my point in even putting this here was to get advice, suggestions or feedback that might help. If you don’t have anything constructive to add aside from being sure I must need therapy then I’ll ask you keep that to yourself.

The title I admit isn’t 100% accurate but I was at a slight loss for how to put it. A friend of mine had a few issues back in December with her primary account. Namely her bank was showing charges to Second Life that were not of her doing. She of course had her bank stop the charges but then SL locked the account. Second Life claims the charges were valid because the sim the charges were made from was one she frequented. I mean sure that makes sense a hacker needs to teleport out of where they log you in after all to run up a bill. But either way that was their story and they were sticking to it. Fast forward a months later on a different account (She assumed the first was compromised and not worth trying to retrieve at this point.) Now it seems she got herself into more trouble with charges to second life. This time though was much more interesting. She had amassed a series of charges amounting over $200 us in small increments. Now the funny thing is she didn’t and doesn’t have the bank information on this new account; yet somehow these charges have been made according too linden labs from her ip address and so she is responsible and they have locked her new account as well. The more interesting part is that Linden Labs can’t even pull up any transaction history to prove where this money went if she did buy it. It’s not on her account and there are no outgoing messages that indicate where it might have gone. Now I would ask how this keeps happening but the fact is there are countless ways to get yourself into these issues sometimes even if you are careful. My concern is I’m at a bit of loss for what she needs to be doing to get this worked out. So far SL is saying their valid and she needs to pay, I can respect that from a business point of view, but I can personally attest that she never made those charges and that these are the result of some form of malicious activity. So my question to you all is what can I do to help her out or what avenues should be looking into? She has tickets open but so far they’re not budging on their stance with this as of yet. We have provided all the information we can thus far to try and make our point but I’d like to maybe see what other options to consider. Thoughts?