Zia Branner
-
Posts
18 -
Joined
-
Last visited
Content Type
Forums
Blogs
Knowledge Base
Posts posted by Zia Branner
-
-
18 hours ago, animats said:
That's very strange. That does indicate a possible network problem. Can you run a once a second ping to "secondlife.com" while also running the LL viewer?
I will test this. Currently debugging with trace route. When that is completed, I will come back to you. Thx so far!
-
11 hours ago, Nalates Urriah said:
You have PING'd the SL servers (I assume you mean the ones listed in Help->About...). Now have hubby run a TRACERT to the SL servers.
Hello Nalates,
Below you find the tracing route output. It speaks for itself, but no conclusions for us. Maybe you can help.
Thx so far!
-
13 hours ago, animats said:
"Packet loss", as reported by viewers, is not really network packet loss. It includes packets not processed because the viewer was too busy to process them. If you have "ping" on your system, ping "secondlife.com" for a while, or run some speed test program. If that's not losing packets, the network path to the SL data center in Phoenix AZ is fine.
Expect to see some packet loss if the viewer frame rate is very low. When the frame rate starts to drop, it's usually because the main thread is using all the CPU time one CPU can provide, or because your machine is swapping to disk due to lack of free memory. That's when the main thread starts losing packets. The network bandwidth limitation is more to keep from choking the viewer's main thread more than to prevent choking the network.
LOD factor of 9 is insane. LOD factor of 1.5 to 2 is normal. If you set it to 9 and you're flying, your viewer is forced to render the high-resolution model of everything on the ground within draw distance, which takes time.
Oh, and make sure your machine isn't swapping. Is there a web browser in the background with lots of tabs open, using up memory? Try running Firestorm and nothing else, or as little else as Windows 10 will let you run.
Thank you, Animats for your help. I lowered LOD factor to 2, I lowered bandwith to 1500 (as more people recommend). I am also going to try what happens if I don't have my web browser open when having SL on. I haven't tried Firestorm yet, cause SL viewer always was fine for me (SL member since 2008). Only the flying thing is what is going on for couple of months now.
I also did a ping test with my Windows to the IP adress of 2 different sims I was. (Found those in Help, About etc). Result: an average of 165 ms.
I tried flying on those 2 different sims and yes, also got stuck again, which means I can't use camera controls and top screen menu. That was after I lowered LOD and bandwith. A ping made it all 'unfreeze' again. Using camera controls and top menu is possible again then. Well, the pink test is a way of unfreezing, so might have that ready at all times. Which asks of me to note the IP adress first of course. Better than a relog all the time.
On my laptop, in Task management, the performance doesn't show any problem. Processor, memory, Wifi, the drive, the Intel graphics card, the NVDIA Geforce show no problems.
My husband, who also knows a lot about the stuff you are all talking about, helped me with it all. He doesn't know much about SL though. But he does understand the 'technical' language. I am a total 'virgin' on this territory. Thank you so much to all who help me with their answer!! Grateful for that 😄
-
1 hour ago, Whirly Fizzle said:
Do you have a spacenavigator connected? If so, unplug it & see if this fixes the problem.
Thank you for thinking with me, Whirly. No I don't have a spacenavigator connected.
-
On 7/19/2019 at 8:38 PM, Nalates Urriah said:
The SL system is being moved to the cloud. the hope is this will allow copies of SL in Europe and other places outside the USA. So, might sort of get a Linden living near you.
You can troubleshoot your connection using this information: Troubleshoot Your #SL Connection.
Thank you, Nalates! And Yay, a Linden is kinda going to live near me 😛
- 1
-
On 7/18/2019 at 3:05 PM, Alwin Alcott said:
totally no need for that, SL works fine for thousends of dutchies ... next to the connection stats, post your settings ( help menu viewer, copy paste it here) those lists tell sometimes, not always, a lot already.
Hi Alwin,
Thank you for your answer. Here are my settings:
Second Life Release 6.3.0.529185 (64bit)
Release NotesYou are at 101.2, 142.4, 2,800.7 in SH 7 located at sim10682.agni.lindenlab.com (216.82.53.44:13011)
SLURL: http://maps.secondlife.com/secondlife/SH 7/101/142/2801
(global coordinates 293,989.0, 270,222.0, 2,800.7)
Second Life Server 19.06.14.528215
Release NotesCPU: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (2496 MHz)
Memory: 8072 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134.885)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1050/PCIe/SSE2Windows Graphics Driver Version: 25.21.14.2202
OpenGL Version: 4.6.0 NVIDIA 422.02Window size: 1920x1001
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 9.075
Render quality: 4
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: July 19 2019 22:19:34J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Packets Lost: 1,665/285,164 (0.6%)
July 21 2019 06:40:32 -
On 7/16/2019 at 11:46 PM, Rolig Loon said:
That's often a sign that your viewer and the SL servers are not in sync very well. If you open your Statistics bar (CTRL + Shift + 1) and look at the top few lines, you may see either that your Ping Sim time is uncomfortably high ( > 150 msec) or that you are losing quite a bit of data (that is, your Packet Loss is over a small fraction of 1%). Those conditions will contribute to some lag but are most troublesome when you are teleporting, traveling across region borders, or flying. At those times, it's easy for the servers to lose track of where you are. If they don;t know, then they can't tell your viewer how to update properly, so you're lost. If you are way out of sync, you'll get disconnected.
There's not a lot that you can do about Ping Sim. It's mostly a function of how far you are from LL's servers, so a long transit time is common for people in Europe and can be truly bad for those in Australia and distant parts of Asia. And for people using a satellite connection. Sometimes you can talk with your ISP and get their help in routing your data past a troublesome, slow Internet node, but that's usually hopeless. You can do things about your packet loss, though. The usual suspect is your own router or modem. Reboot them to clear them and start fresh. Check cables and connectors too, and ask your ISP to check their connections. Several years ago, I had very bad packet loss that was traced to corrosion in a connection at the street in front of my home.
Thank you, Rolig for your answer. I'll get into all of this. I already tried rebooting my router, but the problem stays. Cables and connectors are all fine, so last thing to try is ask my ISP. If that doesn't help, just like in RL I cannot fly in SL 😄 Oh and I live in Europe indeed (the Netherlands). I am not going to move to the USA. Maybe a Linden can come and live in the Netherlands hahahaaa 🙂
-
On 7/17/2019 at 1:26 AM, Lindal Kidd said:
I have this happen often with group notices. You can open that group's info window, then click the Notices tab. Find the "missing" notice and read it there. If there's an attachment (a texture or a notecard, usually) you can click "open attachment" and then you'll see it OK.
Thank you, Lindal. For Group's notices I know this. For the stores etc. where I am not a member but subscribed, I cannot open and save their messages anymore. I can read their message in local chat and I guess I'll just have to do with that. Thx again!
-
For months now I cannot fly anymore without getting stuck. Or the av keeps flying up up up, or I cannot use the camera controls, menu's etcetera any longer.
I have to relog then. As long as I don't fly, all is fine. Settings at home (router/modem/connection) are all fine. What to do?
Thank you.
Zia Branner
-
Hi there,
After you log in you get to read the messages/notecards that were sent to you while you were offline. Until a few weeks ago when I clicked on such a message/notecard it would open on screen and I could save them. Now when I click them they simply disappear and do not get saved in Inventory. After the latest update I hoped this would be fixed, but it is not.
How can I repair this?
Zia Branner
-
Hello dear fellow SL members,
Regular I have this: when my avatar flies up, she gets stuck and keeps flying up. At the same time camera controls and top screen menu (like Advanced, Develop etc) are unable to use. Only thing I can do is relog. But, as you can guess, as soon as I try to fly I get stuck again. I tried /99 stop but that doesn't work. How do I solve this problem? Thank you in advance for your answer/help 🙂 Zia Branner
-
Hi Alwin,
Thank you for your quick answer. All clear to me now.
Zia Branner
-
Hi,
I have a basic account. I want to open a store on MP. Then I read I need a VAT number to do this because I live in Europe.
I don't have a VAT registration number. In the Netherlands you only get a VAT number when you have a RL store or business.
Does that mean I cannot open a store on MP in SL? I will not use US dollars but Linden dollars for the things I sell on MP.
I would like to have an answer and/or help on this please. Thank you.
Zia Branner
-
The same for me. I cannot log in. Uninstalled and reinstalled, but still logging in is not possible.
-
Hi,
For a long time now my avatar gets stuck every time I used 'flying' mode. I bought a new AO, but the same issue happens.
Sometimes my avatar stays jumping and at all times after using 'flying' I cannot use camera controls anymore and neither the menu tabs on top of the screen. Only thing that helps, is relog.
It is irritating that I actually cannot use flying cause after that it is 'game over' and I have to relog.
I uninstalled and reinstalled SL often enough, but this getting stuck issue happens over and over and with every AO.
How can I solve this problem?
Thank you for your answer in advance.
Kind regards,
Zia Branner
-
Strange thing: in older friends profile I can set Permissons to 'they can see me or they cannot see me online'.
In the profile of new friends the permissions button (in the gear tool) is missing. F.il. when I don't want anyone of my friends to know that I am online, only for the older friends I can set that right with a permissions icon. Not for my new friends. Where did the permissons icon go?
thanks for answering.
Zia Branner
Inventory item offer on log in
in Inventory
Posted
Finally an answer to the very same problem I have for weeks now. Thank you, Whirly and Alyona! I don't want to use another viewer (I us SL viewer). Sooo I keep IM-ing groups etc for things I really want to receive. I really would like LL to get into this and solve it. It is an essential thing I would say. For example: today I missed a prize I won, so had to message the owner.