Jarren Clarence

Hi, My main Second Life account was recently put on hold by the administrative staff of Linden labs. Despite continuous email exchanges between LL and me over the past few weeks, all they did was to send me automated responses via emails or require me to provide my real life documents such as driver's licence/birth certificate. As shocking as it may be, I googled this up and realised that there are quite a number of innocent Residents whose SL accounts were put on hold all of a sudden. All that LL does is to send an email saying that "Your Second Life account has been successfully cancelled". They will not specify the reasons. I am curious as to why Linden Labs do that to innocent Residents, especially if we hardly engage in any harmful acts in the virtual world. I sometimes suspect that it is the intention of Linden Labs to take away our virtual dollars - also known as the Lindens-. What is most ridiculous is that one of the Linden Labs staff sent a response accompanied by an automated email telling me to please "Create a new account instead". This Linden Labs staff goes by the name of JonB Scout and in the last email exchange, he rudely mentioned that he wants to close the case and therefore future support tickets WILL NOT BE REPLIED AND WILL BE IGNORED. Can someone explain to me why the pathetic customer service by Linden Labs as well as why they have "put on hold" innocent people's account? Thanks for any input. I am getting frustrated to the point that I have to shout this to fellow Residents on this forum!